Job
In this role, you will be the technical contact for customers and service technicians, handle support requests, conduct remote diagnostics, and develop solutions for troubleshooting and stabilizing systems.
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Job technologies
Your role in the team
- As our new Remote Support Specialist (m/f/d) on the Service Team, you’ll be the central point of contact, ensuring our customers and service technicians receive technical support.
- You are the primary point of contact for technical support requests and handle service tickets in accordance with SLAs and performance targets.
- You conduct structured remote diagnostics using logs and SCADA data to identify the causes of faults in hardware, firmware, or network conditions.
- You initiate immediate measures to stabilize the equipment and coordinate firmware updates, configuration changes, and component replacements.
- You provide remote technical support to our on-site service teams and act as the interface with Engineering and R&D for complex issues.
- You communicate transparently with customers and internal stakeholders and document every solution path comprehensively in the ticketing system.
- You analyze recurring error patterns, identify improvements, and actively develop our knowledge base and troubleshooting guides.
Our expectations of you
Education
- You have completed a degree in electrical or energy engineering, or you are a qualified technician or master craftsman in this field.
Qualifications
- You have in-depth knowledge of electrical systems and grid integration, as well as experience analyzing operational data and logs.
- You work in a structured, solution-oriented manner and maintain an overview even when faced with complex challenges or working under time pressure.
- You enjoy working as part of a team, are highly customer-focused, and communicate confidently in both German and English.
Experience
- You have several years of experience in technical support, service, or operations for inverters or power electronics systems.
What we offer
- We offer you a full-time position with a 4.5-day workweek.
- We have a transparent company-level collective agreement with clearly defined pay grades, so you receive fair and predictable compensation.
- You get 30 days of annual leave each year—plenty of time to recharge!
- After the probationary period, you’ll receive attractive perks such as an Edenred gift card and the option to lease a bike.
- We actively support your personal and professional development through a range of training and development opportunities and internal career paths.
- Thorough training and targeted onboarding ensure you get off to the best possible start and quickly become part of the team.
- You can look forward to a varied and responsible role where you can fully apply your expertise and make a real impact.
- Regular employee events (such as summer and Christmas parties) strengthen our sense of community and provide opportunities to connect outside of work.
- After successfully completing your onboarding and in consultation with the team, you can work from home up to 2 days per week.
Topics you will work on
Job locations
About your employer
WSTECH GmbH, founded in 2001, is a leading company in power electronics specializing in innovative solutions for renewable energies. With a strong focus on photovoltaics, wind energy, and energy storage, the company has established itself as a reliable partner in the industry.
- Established Company
- Hybrid, Onsite
- Power Sector, Economy
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