Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Leipzig
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you assist customers with e-form issues and manage queries in the ticketing system and service portal while maintaining structured documentation and overseeing tickets according to SLAs.
Your role in the team
- You are the primary contact person when it comes to issues with e-forms and assist our customers quickly and competently.
- You document and classify the ticket in the ticket system.
- You manage and administer inquiries in the ServicePortal (Monday to Saturday, between 7 a.m. and 7 p.m.) for a maximum of 5 days a week and 8 hours per day.
- You skillfully escalate tickets to subsequent support units.
- You manage and monitor the tickets in accordance with our Service Level Agreements.
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Our expectations of you
Qualifications
- You stand out for your customer-friendly and service-oriented approach to work.
- You have a quick grasp of concepts and a structured way of working.
- Your absolute strengths include excellent communication skills and good articulation.
- You speak and can communicate very well in German (at least C1 level).
- You have good spoken and written English skills.
Experience
- Ideally, you already have some initial professional experience in the IT environment.
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Benefits
Health, Fitness & Fun
- 🚲Jobbike
- ⚽️Tabletop Soccer, etc.
- 🙂Health Care Benefits
- 🏋🏿♂️Fitness Offers
- 👩⚕️Company Doctor
- 🎳Team Events
Food & Drink
More net
- 🍰Employee Stock Option
- 🛍Employee Discount
- 🚙Company Car
- 📱Company Phone for Private Use
- 💻Company Notebook for Private Use
- 🚎Public Transport Allowance
- 👴🏻Company Retirement Provision
Work-Life-Integration
Job Locations
This is your employer
DATAGROUP Operate IT GmbH
DATAGROUP is one of the leading German IT service providers. More than 3,500 employees at locations throughout Germany design, implement and operate business applications and IT infrastructures in IT outsourcing. With CORBOX, we offer customers all IT services they need for stable IT operations.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.2
Engineering
2.7Workingconditions
4.0Culture
3.5Career Growth
2.7
IT Support Specialist
- Location
- Leipzig
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
