Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg, Rostock
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you serve as a bridge between departments and IT, handling service requests, editing intranet content, and managing small IT projects for the introduction of new systems.
Job Technologies
Your role in the team
- Interface between business departments and IT development for specialized procedures in the field of hardware and software systems, application programs, as well as components of communication technology.
- Processing and resolution of service requests and incidents.
- Editorial editing of intranet posts and emails for maintenance and service measures in the IT sector, as well as communication with specialist departments regarding specific IT procedures or requests.
- Assumption and professional support of smaller IT projects, e.g., for the introduction of new hardware.
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Our expectations of you
Education
- Completed university degree (Bachelor, Diplom (FH), or equivalent) in Business Informatics, Computer Science, Business Administration, Process Management, or a comparable field.
Qualifications
- German language skills at level C1 (GER) (will be tested during the selection interview).
- English language skills at level B1 (GER) (will be tested during the interview).
- Knowledge in the field of information and telecommunications technology.
- Knowledge in IT Service Management (Customer Support).
- Knowledge of process management (e.g., ITIL).
- Pronounced quality and usability of work results.
- Strong time management and workload.
- Strong negotiation and persuasion skills.
- Strong independence and initiative.
- Strong communication and information-sharing skills.
Experience
- Recognition as Other Employee/Other Employee according to the Federal Pay Scale with equivalent skills and experience.
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What we offer
- The classification is in pay grade 11 TVöD, provided that the personal and tariff requirements are met.
- Regarding recruitment and personnel development, the classification into levels will be reviewed on a case-by-case basis, taking into account your previous professional experience.
- For civil servants, the position is classified according to pay grade A11 BBesG.
- If all service and household legal requirements are met, a civil service appointment is envisaged.
- Since the vacancy for position MDZ1280 with 19 hours per week is advertised in accordance with § 14 Abs. 2 of the Part-Time and Fixed-Term Employment Act (TzBfG) - fixed-term employment without a specific reason - only applicants who have not yet entered into an employment relationship with the Federal Republic of Germany can be considered for this position.
- Employees covered by collective agreements who are in permanent employment in the public sector should be seconded within the framework of a transfer.
- Employees of BSH with a permanent employment contract are eligible to apply.
- If the position is made permanent, a civil service appointment will be considered, provided that all employment and budgetary legal requirements are met.
- A temporary monthly allowance for specialists may be paid.
- Federal government employees are advised that the position will only be temporarily transferred during the probationary period and that no pay grade promotion will occur during this time. Instead, if the conditions are met, a allowance according to § 14 Abs. 1 TVöD will be paid.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
- 🚌Excellent Traffic Connections
- 🏠Home Office
- 🍼Day Care for Kids
- ⏸Educational Leave/Sabbatical
- 🅿️Employee Parking Space
- ⏰Flexible Working Hours
Food & Drink
Higher Take-Home Pay
Job Locations
About Your Employer
BSH BOSCH UND SIEMENS HAUSGERÄTE GMBH
As a leading manufacturer of home appliances, we improve people's quality of life by thinking about solutions. With our global brands Bosch, Siemens, Gaggenau and Neff, as well as our local brands, we are working on innovative technologies ranging from voice recognition to artificial intelligence.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
IT customer support
- Location
- Hamburg, Rostock
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
