Job
- Level
- Lead
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 80.000 to 90.000€ Gross/Year
- Location
- Frankfurt
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you coordinate the Field Service team, plan IT projects, and optimize service processes while expanding existing customer relationships and ensuring service quality.
Job Technologies
Your role in the team
- Overall responsibility for the Field Service Team (planning, organization, development, service quality).
- Technical support for Service Delivery Management as well as accompaniment of pre-sales meetings at the customer's site.
- Responsibility and management of IT projects, including scheduling and budget planning.
- Monitoring of SLAs, KPIs, and operational service parameters.
- Ensuring proper and stable service delivery at multiple locations in the Frankfurt area.
- Implementation and optimization of internal processes, including escalation management.
- Expansion of existing customer relationships and support in business development.
- Presence at the locations to actively support teams and services - home office is possible, but "showing the flag" with onsite teams is important.
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Our expectations of you
Education
- Completed degree in Computer Science / Business Administration or a comparable qualification.
Qualifications
- Basic technical understanding of the Microsoft 365 and support environment.
- Ideally, knowledge of ITIL, service processes, and ticketing systems.
- Strong analytical thinking skills and a structured way of working.
- Confident demeanor, strong communication skills, and assertiveness.
- Very good knowledge of German and English.
- Enjoyment in leading teams, enhancing service quality, and expanding customer relationships.
Experience
- Experience in a leadership role in the IT environment (team management, service coordination, project support, or similar).
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Benefits
Food & Drink
Work-Life-Integration
Health, Fitness & Fun
More net
Topics that you deal with on the job
Job Locations
This is your employer
Experis GmbH
Experis, part of the ManpowerGroup, focuses on recruiting IT experts and providing comprehensive managed services.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Team Leader Field Service
- Salary
- 80.000 to 90.000€ Gross/Year
- Location
- Frankfurt
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
