Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Part Time
- Contract Type
- Internship / school internship
- Salary
- 15 to 16€ gross/hour
- Location
- Leipzig
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will support the Service Desk Connectivity team on a project, log processes in the ITSM system, and collaborate closely with all stakeholders to achieve successful outcomes.
Job Technologies
Your role in the team
- You support the Technical Key Account Managers of the Service Desk Connectivity team on a specific project.
- You will learn about our agile project management and collaborate with all stakeholders to bring the project a success.
- With your polite and professional appearance, you ensure a high-quality outcome with the expected timeframe.
- Your tasks include the ongoing logging and documentation of processes and interactions in the ITSM system (IT Service Management).
- You have the will to constantly expand and deepen your knowledge.
- In doing so, you receive a great deal in return for your outstanding performance from your team.
- After all, we value the exchange of ideas, being there for each other and encouraging each other to become better.
- We call it: the exchange mindset.
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Our expectations of you
Qualifications
- Ongoing studies related to Economics or IT.
- Excellent service orientation as well as communication skills in German and English (at least B1) both written and spoken.
- A great team spirit and flexibility when required to achieve goals and complete assignments.
- Adhering to policies and procedures and upholding organizational values.
- Will to learn, take ownership and drive things forwards.
- Terms like: 'leased line, VPN, API, Frontend- Backend, …' are familiar to you.
- Knowledge about ITIL processes (certification desirable) and incident management skills are a plus.
- Knowledge about agile way of working is a plus.
Experience
- Experience in the service desk environment and in the use of an ITSM (IT Service Management) tool is appreciated.
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What we offer
- Our flexible working model allows you to combine it with your studies.
- An attractive compensation (15€/h Bachelor studies, 16€/h Master studies).
- Möglichkeit, im Homeoffice zu arbeiten.
- A place in a dynamic and international team within EEX Group and Deutsche Börse Group.
- A long-term perspective in the constantly growing and evolving energy.
- Maßgeschneiderter Onboarding-Plan.
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Topics You Will Work On
Job Locations
About Your Employer
European Energy Exchange AG
The European Energy Exchange (EEX) is the leading energy exchange in Europe which develops, operates and connects secure, liquid and transparent markets for energy and related products. As part of EEX Group, a group of companies serving international commodity markets, EEX offers contracts on Power and Emission Allowances as well as Freight and Agricultural Products. EEX is part of Deutsche Börse Group.
Description
- Founding Year
- 2002
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance, Power Sector, Economy
Working Student IT Service Desk Project
- Salary
- 15 to 16€ gross/hour
- Location
- Leipzig
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
