Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Part Time
- Contract Type
- Internship / school internship
- Location
- Berlin
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you assist the support team by handling customer inquiries about MAXQDA through a ticketing system, analyzing issues, and developing solutions in close collaboration with software development and product management teams.
Your role in the team
- As part of the support team, you assist in answering incoming customer inquiries about MAXQDA features via a ticketing system.
- For this, you assist in analyzing the problem statement and provide efficient solutions for our clients.
- For sustainable problem solving, you collaborate with our Software Development and Product Management teams.
- You actively contribute your ideas to improve the customer experience and continuously optimize our support processes.
- You enjoy helping our international clients and supporting them in making the most of MAXQDA.
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Our expectations of you
Qualifications
- Your (field of study) specialization is not relevant: we are looking for people with a positive attitude towards life, creative thinking, who are strong team players and can work independently.
- You are interested in the latest technologies, enjoy solving (technical) problems, and find it exciting to integrate AI solutions into your daily work.
- You have very good spoken and written skills in German and English.
Experience
- Ideally, you already have some experience in customer support, Customer Success, or customer service.
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What we offer
- Modern office at Berlin Central Station
- Hybrid working / Home office
- Flat hierarchies and a family-like corporate culture
- Subsidy for Urban Sports Membership
- Participation in the Corporate Benefits Program & WeRoad Discounts
- Monthly VERBI breakfast & lunch as well as after-work events
- Team events and company celebrations
- Large kitchen, balcony, and rooftop terrace
- Onboarding program & a VERBI buddy
- But above all, exciting tasks and an open ear for new, creative ideas and approaches!
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
MAXQDA
MAXQDA ist eine weltweit führende Software für qualitative und Mixed-Methods-Forschung und die einzige führende QDA-Software, die identische Funktionalität und vollständige Kompatibilität unter Windows und Mac liefert. Es ist eins der umfangreichsten Programme in diesem Bereich und wird von tausenden Forschenden in über 150 Ländern genutzt.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Werkstudent Support
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
