Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Großburgwedel
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be responsible for remote and phone support for our specialist stores, handling issue reports, conducting error analyses, and developing solutions for software products while creating and disseminating user information.
Job Technologies
Your role in the team
- Remote and telephone support for our specialist stores in Germany, Austria, Luxembourg, and Switzerland.
- Processing, documenting, and prioritizing requests and incident reports via our ticket system.
- Remote support for the installation and use of various software products.
- Testing software products for compatibility and interactions.
- Conducting error analyses and initiating corrective actions.
- Communication with and, if applicable, commissioning of service providers and suppliers, as well as forwarding of disturbance cases to downstream units.
- Creation of information and instructions for end users as well as their dissemination through internal media (intranet, FAQs, user manuals, etc.).
- Development of solution approaches for in-house developed software, also cross-departmental.
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Our expectations of you
Education
- You have completed vocational training in the IT field, and first work experience in IT support is also welcome.
Qualifications
- You are open to familiarizing yourself with components used in the specialized store or user environment (current Windows operating systems, in-house developed software, measurement & adjustment software).
- You have basic knowledge of the common Office products.
- You have a confident sense of priorities and a structured way of working.
- You possess strong communication skills, a customer-oriented approach, and social competencies.
- Your German language skills are at a very good level - at least C2.
- You are ready to take on clearly defined on-call duties (usually every 4-5 weeks on Saturdays with subsequent compensatory time off).
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Benefits
Food & Drink
Job Locations
This is your employer
KIND Hörgeräte GmbH & Co. KG
KIND is the leading hearing specialist in Germany. In over 700 stores, customers can find the perfect hearing solution to improve their quality of life. The company's focus is on providing comprehensive and transparent advice to customers before, during, and after they receive their hearing aids.
Description
- Company Size
- 250+ Employees
- Founding year
- 1952
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Electronics, Automatization, Trade
IT Support First & Second Level
- Location
- Großburgwedel
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
