Job
- Level
- Senior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Frankfurt
- Working Model
- Onsite
Job Summary
In this role, you will be the central contact for IT issues, provide on-site support in Mannheim and Karlsruhe, and manage Windows domains focusing on user accounts and software distribution.
Job Technologies
Your role in the team
- Management of the Mannheim and Karlsruhe locations as the central contact person for IT topics, as well as establishing a trusting collaboration with users and local managers.
- Recording, evaluating, and systematically forwarding location-specific requirements to the central IT team for joint solution development.
- Provision of onsite support as well as assistance via the central helpdesk for hardware and software issues (First and Second Level).
- Administration of user accounts within the Windows domain (Active Directory) as well as staging, installation, and software distribution for clients.
- Analysis and troubleshooting of disruptions in ongoing operations (Windows operating systems, Office 365, peripherals) to ensure smooth IT operations.
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Our expectations of you
Education
- Completed training as an IT specialist for system integration or a comparable qualification.
Qualifications
- Strong service orientation as well as the ability to communicate technical issues clearly and to translate requirements from the business units into IT solutions.
- Structured working approach based on common ITIL standards (e.g., ticket handling, change management) as well as a good understanding of process optimization.
- Strong communication skills, empathy, and a confident demeanor as a trustworthy point of contact.
- Analytical thinking skills as well as the ability to identify recurring problems and develop sustainable solutions.
- Valid Class B driver's license for assignments at the Mannheim and Karlsruhe locations.
- Very good spoken and written German skills (at least C1 level) as well as good English skills.
Experience
- At least five years of solid professional experience in IT support as well as in the administration of Windows infrastructures (Active Directory, clients, software deployment).
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What we offer
- Based on our company values, we foster a vibrant work environment rooted in curiosity, passion, exchange, and trust, while also supporting a high degree of independence and personal responsibility.
- Our corporate culture is characterized by appreciation, team spirit, and open communication at eye level.
- Bring your personality and expertise into a work environment that, in addition to forward-looking projects, offers you room for your individual development.
- Structured onboarding, mentoring, regular feedback sessions, as well as further training through the Schüßler-Plan Academy and clear development prospects.
- Future-proof industry, modern and ergonomic workplaces at central office locations.
- A appreciative corporate culture that combines recognition and support with regular team events such as summer festivals, Christmas parties, culinary activities, or sports offerings depending on the location.
- In a full-time position with 39 hours per week, we offer 30 vacation days per year, as well as flexible working hours, remote work, and support for work-life balance across all working time models.
- Fitness offers, JobRad, discounted IT products, public transport subsidies, access to corporate benefits, childcare allowance, and a referral bonus.
- Authentic insights through our website, our plan magazine, Kununu reviews, and LinkedIn - featuring challenging projects and genuine voices from the company.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
Schüßler-plan Ingenieurgesellschaft Mbh
Wir sind ein führendes, inhabergeführtes Ingenieurunternehmen mit über 900 Mitarbeiterinnen und Mitarbeitern, 20 Bürostandorten und 60 Jahren Erfahrung. Zu unseren Kernkompetenzen gehören die Verkehrsinfrastrukturplanung, die Objekt- und Tragwerksplanung von Hochbauten und Ingenieurbauwerken sowie Bau- und Projektmanagementleistungen. Unsere Tätigkeitsfelder erstrecken sich über die Typologien Brücken, Tunnel, Hochbau, Straßen und Schienenwege sowie Flughäfen und Bahnhöfe.
Description
- Company Size
- 50-249 Employees
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production, Construction, Real Estate, Building Services
IT System Administrator, User Consulting & Support
- Location
- Frankfurt
- Working Model
- Onsite
- Diversity
- Open for all genders
