Job
- Level
- Experienced
- Location
- Crailsheim
- Working Model
- Full Remote
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will handle technical inquiries and issues from international customers, provide remote support, analyze faults, assist with programming adjustments, and document service cases in the system.
Your role in the team
- You are the first point of contact for our international clients regarding technical questions and issues.
- Providing telephone support and conducting remote service for troubleshooting our Schubert aggregates.
- Analyze and resolve technical issues in direct communication with our customers.
- Assist with programming and customization tasks on our systems.
- Creating and analyzing logs for troubleshooting and optimization.
- Documenting and tracking service and hotline cases in the system.
- Editing internal and external correspondence as well as taking on on-call duties (evenings and weekends within defined timeframes).
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Our expectations of you
Education
- Completed technical training, e.g., as an electronics technician, mechatronics technician, control systems technician, or comparable qualification.
Qualifications
- Solid technical understanding in the field of automation / machinery systems.
- Excellent German and English language skills, both written and spoken.
- Confident demeanor when dealing with international clients and a strong service orientation.
- Structured working style, strong communication skills, and enthusiasm for solving technical challenges.
Experience
- Several years of professional experience in mechanical engineering, technical service, or hotline support.
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What we offer
- A secure job in a steadily growing family business.
- Great freedom in daily work, allowing for the development of own dynamics.
- A family-owned company that values a strong community and a respectful approach to one another.
- An innovative environment driven by the desire to build better machines for our customers.
- Participation in the company's success with bonus payments, as well as vacation and Christmas bonuses.
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Benefits
Higher Take-Home Pay
Topics You Will Work On
Job Locations
About Your Employer
Gerhard Schubert Gmbh
Die Gerhard Schubert GmbH ist Vorreiter bei der Entwicklung von modularen Verpackungsmaschinen und passgenauen Serviceleistungen für verschiedenste Branchen – von Pharma und Kosmetik über Getränke, Nahrungsmittel und Süßwaren bis hin zu technischen Artikeln.
Description
- Founding Year
- 1966
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Engineering Industry
Service Technician Hotline - Remote Support
- Location
- Crailsheim
- Working Model
- Full Remote
- Diversity
- Open for all genders
