Job
- Level
- Experienced
- Job Field
- Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Dinslaken
- Working Model
- Onsite
Job Summary
In this role, you analyze complex business requirements, develop practical CRM solutions, and manage transformation projects while coordinating internal and external stakeholders and driving process optimizations.
Your role in the team
- You understand the requirements of the specialist departments as well as the capabilities of modern CRM systems? You bring structure to complex processes and ensure that professional requirements lead to sustainable and practical solutions? Then you are the ideal interface between Business and IT.
- In this role, you will support the further development of our CRM landscape and ensure that requirements from sales, service, finance, and PMO are efficiently translated into functional processes and systems.
- In this role, you manage internal and external stakeholders, coordinate implementation partners, and develop solutions that meet both business requirements and technical frameworks.
- Management of CRM projects and transformation initiatives in terms of time, budget, and quality.
- Analysis and translation of requirements from the business units into structured process and system solutions.
- Coordination of collaboration between departments, IT, key users, and external service providers.
- Management of implementation partners as well as monitoring of project progress and milestones.
- Definition and implementation of solutions within the CRM landscape as well as its interfaces to ERP, BI, and other systems.
- Ensuring high data, process, and governance quality.
- Identification and management of risks as well as the development of pragmatic transition solutions and workarounds.
- Planning and management of training measures as well as support for change management activities.
- Facilitation of decision-making regarding priorities, resources, and project scope.
- Continuous optimization of business processes and promotion of cross-functional collaboration.
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Our expectations of you
Education
- You have successfully completed training as an IT specialist, IT systems merchant, or a comparable qualification, and have more than three years of professional experience in ERP and/or CRM projects.
Qualifications
- You possess a strong understanding of business processes, CRM system logic, and data models, and you are able to translate complex requirements clearly between business units and IT.
- Analytical thinking, a structured working approach, as well as prioritization and decisiveness, are among your strengths.
- Strong communication skills and the ability to moderate and bring together different interests complete your profile.
Experience
- Furthermore, you have experience in managing external service providers and impress with a pragmatic hands-on mentality.
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What we offer
- You can expect an international environment with us that offers you plenty of room for creativity and personal development.
- You will become part of a motivated team that warmly welcomes you and explores new paths together with you.
- With modern work tools and flexible structures, we create the best conditions for productive and creative work.
- In doing so, we promote initiative and give you the freedom to contribute your ideas and actively participate in shaping.
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Topics that you deal with on the job
Job Locations
This is your employer
SBRS GmbH
As part of the Shell Group, SBRS GmbH focuses on innovative solutions in the field of electromobility and charging infrastructure. The company collaborates closely with municipalities and transport companies to promote sustainable mobility.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Power Sector, Economy
CRM Transformation & Business Process Manager
- Location
- Dinslaken
- Working Model
- Onsite
- Diversity
- Open for all genders
