Job
- Level
- Experienced
- Job Field
- IT, Network
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 4.000 to 6.000€ gross/month
- Location
- Saarbrücken
- Working Model
- Onsite
Job Summary
In this role, you manage IT service providers, monitor SLAs and KPIs, create service descriptions, conduct contract negotiations, and ensure compliance with relevant requirements.
Job Technologies
Your role in the team
- You will oversee the strategic and operational management of central IT service providers, particularly Managed Service Providers as well as other specialized providers.
- They monitor agreed SLAs and KPIs, conduct service reviews, and initiate appropriate measures or escalations in case of deviations.
- You are building a transparent service provider reporting system and creating an overview of availabilities, incidents, service quality, and risks.
- You are responsible for IT contract management for service provider agreements, service vouchers, AVV, contract durations, notice periods, and renewal options.
- They jointly oversee contract negotiations with procurement and the legal department, ensuring compliance with relevant governance and compliance requirements.
- They prepare IT tendering procedures, create service descriptions and requirement catalogs, and evaluate offers professionally, commercially, and in terms of compliance.
- They manage transition and onboarding processes during service provider changes and ensure knowledge transfer, documentation handovers, and go-live approvals.
- They verify service provider compliance, including information security, ISO 27001, NIS2, BSI IT-Grundschutz, and relevant supply chain requirements.
- You work closely with IT architecture, security, procurement, legal, IT governance, demand management, and business units.
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Our expectations of you
Education
- You hold a completed Master's or diploma degree in Business Informatics, Computer Science, Business Administration with an IT focus, or a comparable field of study.
Qualifications
- You have solid knowledge in IT contract management, SLA design, and the evaluation of IT service offerings.
- You are familiar with ITIL or comparable Service Management approaches; certification is an advantage.
- Knowledge of unbundling requirements, cloud service models, or transition projects during provider changes is desirable.
- You have very good German language skills as well as good English language skills, both written and spoken.
- You work in a structured and precise manner, with a high standard of contract, service, and documentation quality.
- You communicate assertively, negotiate confidently, and possess assertiveness, analytical thinking, as well as teamwork skills.
Experience
- You have several years of professional experience in IT service management, IT procurement, IT contract management, or a comparable role.
- You have experience in managing Managed Service Providers, ideally also in the environment of MSPs, MSSPs, cloud providers, or application service providers.
- You have experience in preparing and conducting IT tendering procedures.
- Ideally, you have experience with service provider compliance requirements, such as ISO 27001, NIS2, BSI IT-Grundschutz, or supply chain security.
- Experience in regulated industries, particularly in the energy sector, utilities, or the KRITIS environment, is advantageous.
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What we offer
- We are a growing regional employer in a future-proof industry (energy supply), part of an internationally active Luxembourg-based corporate group.
- We offer you a secure job with long-term prospects.
- We all work on an equal footing.
- With us, you will become part of a team that supports each other.
- We allow you to work independently, motivate, support, and respect you.
- We offer an attractive compensation package with many additional benefits.
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Benefits
Work-Life-Integration
Higher Take-Home Pay
Health, Fitness & Fun
Job Locations
About Your Employer
Encevo Deutschland GmbH
Encevo Deutschland GmbH, based in Saarbrücken, is part of the Encevo Group headquartered in Luxembourg. It operates as the German holding company and coordinates investments and energy-related services in Germany. The company is characterized as a modern provider of energy supply and energy services.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Power Sector, Economy
IT Provider Manager Energy Industry
- Salary
- 4.000 to 6.000€ gross/monthEstimated net salary based on the gross salary in the job ad using tax class I.2.606 to 3.642 € net/month · Tax class I
- Location
- Saarbrücken
- Working Model
- Onsite
- Diversity
- Open for all genders
