Job
In this role, you will handle 1st and 2nd level support requests for vehicle management software, analyze technical issues, configure systems, and document your findings.
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Job technologies
Your role in the team
- Support of our customers in 1st and 2nd level support regarding the vehicle management and sales platforms easy-car-sales and salesmate.
- Analysis, processing, and resolution of technical and professional support requests via ticket system (Jira) and telephone.
- Technical support (including XML configuration for banners/overlays, adjustments of customer configurations, print templates, masks, as well as e.g. application server restarts).
- Analysis of errors based on log files, data repositories, automated data imports and exports, as well as process workflows.
- Support for updates and releases, including bug analysis and quality assurance.
- Support in the setup and management of interfaces to third-party systems such as vehicle marketplaces, dealer management systems (DMS), manufacturer portals, and other integrations.
- Documentation of support cases as well as maintenance of the knowledge base.
- Collaboration with Development, Product Management, and Customer Success to continuously optimize our products and processes.
Our expectations of you
Qualifications
- Strong service and customer orientation.
- Technical understanding and willingness to familiarize oneself with complex business processes.
- Analytical thinking skills as well as enjoyment of structured error analysis.
- Ability to quickly grasp technical and professional contexts.
- Independent, structured, and solution-oriented working style.
- Teamwork skills and a high willingness to learn.
- Secure communication in German as well as good spoken and written English skills.
- Understanding of vehicle trading, disposition, or sales processes in the car dealership.
- Knowledge in DMS systems, vehicle marketplaces, or manufacturer portals.
Experience
- Experience in technical support of software products with professional support processes.
- Experience with the software products easy-car-sales or salesmate.
- Experience with databases, interfaces, or web-based applications.
What we offer
- A role with visible impact: You help determine whether our software makes a difference for the customer.
- An established, growing company with over 30 years of market experience and a clear focus on vehicle sales.
- Short paths, direct communication at eye level, and a team that understands trade.
- Structured onboarding to our products and processes by experienced colleagues.
- Option for mobile working.
Benefits
Topics you will work on
Job locations
About your employer
VAPS GmbH ist die Einkaufs- und Dienstleistungsgesellschaft der deutschen Volkswagen und Audi Partner für den Geschäftsbereich Informationstechnologie. Die VAPS entwickelt und vertreibt Produkte, erbringt Dienstleistungen und bietet Beratungen für den Automobilhandel.
- 50-249 Employees
- Established Company
- Hybrid, Onsite
- Internet, IT, Telecommunication
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