Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg, Cologne, Isernhagen
- Working Model
- Onsite
Job Summary
In this role, you will handle 1st and 2nd level support requests for vehicle management software, analyze technical issues, configure systems, and document your findings.
Job Technologies
Your role in the team
- Support of our customers in 1st and 2nd level support regarding the vehicle management and sales platforms easy-car-sales and salesmate.
- Analysis, processing, and resolution of technical and professional support requests via ticket system (Jira) and telephone.
- Technical support (including XML configuration for banners/overlays, adjustments of customer configurations, print templates, masks, as well as e.g. application server restarts).
- Analysis of errors based on log files, data repositories, automated data imports and exports, as well as process workflows.
- Support for updates and releases, including bug analysis and quality assurance.
- Support in the setup and management of interfaces to third-party systems such as vehicle marketplaces, dealer management systems (DMS), manufacturer portals, and other integrations.
- Documentation of support cases as well as maintenance of the knowledge base.
- Collaboration with Development, Product Management, and Customer Success to continuously optimize our products and processes.
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Our expectations of you
Qualifications
- Strong service and customer orientation.
- Technical understanding and willingness to familiarize oneself with complex business processes.
- Analytical thinking skills as well as enjoyment of structured error analysis.
- Ability to quickly grasp technical and professional contexts.
- Independent, structured, and solution-oriented working style.
- Teamwork skills and a high willingness to learn.
- Secure communication in German as well as good spoken and written English skills.
- Understanding of vehicle trading, disposition, or sales processes in the car dealership.
- Knowledge in DMS systems, vehicle marketplaces, or manufacturer portals.
Experience
- Experience in technical support of software products with professional support processes.
- Experience with the software products easy-car-sales or salesmate.
- Experience with databases, interfaces, or web-based applications.
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What we offer
- A role with visible impact: You help determine whether our software makes a difference for the customer.
- An established, growing company with over 30 years of market experience and a clear focus on vehicle sales.
- Short paths, direct communication at eye level, and a team that understands trade.
- Structured onboarding to our products and processes by experienced colleagues.
- Option for mobile working.
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Benefits
Food & Drink
Work-Life-Integration
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
Vaps GmbH
VAPS GmbH ist die Einkaufs- und Dienstleistungsgesellschaft der deutschen Volkswagen und Audi Partner für den Geschäftsbereich Informationstechnologie. Die VAPS entwickelt und vertreibt Produkte, erbringt Dienstleistungen und bietet Beratungen für den Automobilhandel.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
1st & 2nd Level Support Staff - Vehicle Management
- Location
- Hamburg, Cologne, Isernhagen
- Working Model
- Onsite
- Diversity
- Open for all genders
