Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Onsite
Job Summary
In this role, you will consult departments on licensing issues, develop optimization concepts, manage external IT providers, and oversee license management for optimal use of the software landscape.
Job Technologies
Your role in the team
- The IT Service Management department within Business Service serves as the central interface to our IT service providers. A particular focus is placed on the efficient and cost-effective management of our license management as well as the optimal utilization of our software landscape.
- As part of operational provider management, we oversee our service providers across the board and collaboratively develop the necessary concepts for efficient service delivery with business units and IT — from the idea to implementation.
- They advise business units on all licensing-related matters, particularly regarding product portfolios, licensing models, and optimal license utilization.
- You actively participate in projects, especially in tenders, and assist with license and contract negotiations with the goal of cost-optimized utilization.
- You create and analyze regular license balances, identify savings and optimization potentials, and implement them consistently.
- They continuously develop the IT Asset Management processes and ensure their quality in coordination with IT Governance.
- They maintain and expand the IT service catalog and ensure a clear definition and delineation of the services.
- They develop and standardize IT service catalogs as well as service descriptions and define overarching service parameters such as performance specifications and SLA classes.
- They coordinate and manage external IT providers in technical and professional matters.
- You work closely with the IT procurement team and oversee the awarding, management, and billing of IT services.
- You assist in the creation and maintenance of process and procedure documentation in IT Service Management.
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Our expectations of you
Education
- Completed studies in (Business) Informatics or a comparable professional qualification with relevant work experience and broad, general IT knowledge.
Qualifications
- Solid knowledge in license management (Software Asset Management), especially regarding common license models and metrics.
- Good understanding of license-relevant contractual content as well as their economic and legal implications.
- Good understanding of the IT application and system landscape as well as its significance for license management, cost control, and optimization.
- Solid knowledge in managing service delivery, SLAs, and (license-related) contracts.
- Analytical, structured, self-responsible, and independent working style with unwavering reliability and a strong team player mentality.
- Very good German language skills at least at C1 level as well as good English language skills in spoken and written form.
Experience
- Experience in dealing with manufacturers and licensing models, with a focus on SAP as well as, for example, Microsoft, Oracle, or comparable.
- Experience in conducting license analyses, compliance assessments, as well as in preparing for and supporting audits.
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What we offer
- Attractive pay, company pension scheme, and many social benefits
- Home office and part-time opportunities
- Sports offerings & Employee Assistance Programme
- Subsidy for the Germany Ticket
- 38.5-hour week including flexible working hours
- 30 vacation days each year
- Extensive training and development opportunities
- Employee offers and additional corporate benefits
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Benefits
Food & Drink
More net
Job Locations
This is your employer
Dak-gesundheit
As one of the leading health insurers in Germany, we at DAK-Gesundheit provide care for around 5.7 million people. Our employees actively shape and define our growth industry, with a total of 10,700 employees working every day to provide the best possible service and care for our policyholders. Our teams of experts are based at around 400 locations nationwide, ensuring that our policyholders receive the best possible treatment and care – with excellent service and the ideal conditions for optimum medical treatment.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions, Banking, Finance, Insurance
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)3.0
Workingconditions
3.2Culture
2.8Career Growth
3.3Engineering
2.6
IT service manager
- Location
- Hamburg
- Working Model
- Onsite
- Diversity
- Open for all genders
