Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.400 € gross/month
- Location
- Greifswald
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you assist customers with technical queries regarding web hosting, domains, emails, and SSL, work with tools like Plesk, and document solutions for continuous improvement of our support area.
Job Technologies
Your role in the team
- You assist our clients with technical questions related to web hosting, domains, emails, SSL & Co.
- You work with tools such as Plesk, DNS editors, Webmail, and FTP.
- You find out why something isn't working - and help to get it running again.
- You document solutions and help to further develop our support area.
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Our expectations of you
Qualifications
- You enjoy learning and want to understand how things really work.
- You enjoy working in a team, communicate clearly, and remain friendly — even when things get stressful.
- You are service-oriented and strive to resolve customer issues effectively.
- Career changers are explicitly welcome! At our company, people from a wide range of fields work here – many have turned their passion for technology into a profession. If you are motivated, we will give you the opportunity.
Experience
- Initial experience with technology - whether through building websites, hosting, PC tinkering, or personal projects.
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What we offer
- Permanent job in a small, helpful team.
- 37-hour workweek, 30 days of vacation, paid overtime.
- After onboarding: up to 3 days of home office per week.
- Free food, snacks, and beverages in the office.
- Short decision paths, no corporate hierarchy, a lot of personal responsibility.
- Space for further development - professionally & personally.
- Starting salary: €2,400 gross per month. You start fairly – and how things develop from there depends on you. If you put in effort and continue learning, your salary will naturally adjust accordingly.
- 37 hours per week.
- 30 days of vacation from the first year.
- Permanent employment contract - we focus on long-term collaboration.
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
Estugo
ESTUGO is a web hosting provider based in Greifswald, Germany, specializing in hosting solutions for online shops. The company places a strong emphasis on personal customer service and has been providing support since 2004 through a small team that offers customers clear and solution-oriented assistance.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT support
- Salary
- from 2.400 € gross/monthEstimated net salary based on the gross salary in the job ad using tax class I.from 1.711 € net/month · Tax class I
- Location
- Greifswald
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
