Job
- Level
- Senior
- Location
- Bonn
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you act as a technical contact during incidents, analyzing and resolving issues, managing customer systems, and coordinating with other teams to ensure maximum customer satisfaction.
Job Technologies
Your role in the team
- You are the primary technical contact in case of an incident (reception, analysis, resolution, coordination with other teams, partners, and manufacturers).
- Customer satisfaction is your top priority, and you pursue it consistently in all activities.
- You are the system administrator for our clients, responsible for configuration, documentation, and maintenance.
- You assume professional responsibility in Service Desk Management.
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Our expectations of you
Education
- You have completed an IT apprenticeship and have extensive qualified professional experience in IT support or managed service environments.
Qualifications
- You have good knowledge of German and English, both written and spoken.
Experience
- You are familiar with ITIL processes and have experience with helpdesk systems and remote support.
- You have experience with Office 365 and Azure AD as well as in one or more of the areas of Exchange, Firewall, VMware, or Backup.
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What we offer
- Flexible & Mobile Working
- Free sports offer
- Telekom Corporate Benefits
- Coaching & Training
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Benefits
Food & Drink
Work-Life-Integration
Higher Take-Home Pay
Health, Fitness & Fun
Job Locations
About Your Employer
ORBIT Gesellschaft für Applikations- und Informationssysteme
At ORBIT, we offer our customers reliable all-round support in all IT matters - from consulting to all hardware and software to a wide rangeWe design IT concepts, implement systems, develop and customize software and deliver many other services - accompanied by our professional project management. of services. In close partnership with selected manufacturers, we deliver everything from a single source.
Description
- Founding Year
- 1985
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Senior Support Specialist 1st and 2nd Level Support
- Location
- Bonn
- Working Model
- Onsite
- Diversity
- Open for all genders
