Job
In this role, you act as a technical contact during incidents, analyzing and resolving issues, managing customer systems, and coordinating with other teams to ensure maximum customer satisfaction.
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Job technologies
Your role in the team
- You are the primary technical contact in case of an incident (reception, analysis, resolution, coordination with other teams, partners, and manufacturers).
- Customer satisfaction is your top priority, and you pursue it consistently in all activities.
- You are the system administrator for our clients, responsible for configuration, documentation, and maintenance.
- You assume professional responsibility in Service Desk Management.
Our expectations of you
Education
- You have completed an IT apprenticeship and have extensive qualified professional experience in IT support or managed service environments.
Qualifications
- You have good knowledge of German and English, both written and spoken.
Experience
- You are familiar with ITIL processes and have experience with helpdesk systems and remote support.
- You have experience with Office 365 and Azure AD as well as in one or more of the areas of Exchange, Firewall, VMware, or Backup.
What we offer
- Flexible & Mobile Working
- Free sports offer
- Telekom Corporate Benefits
- Coaching & Training
Benefits
Food & drink
Work-Life-Integration
Higher take-home pay
Health, fitness & fun
Job locations
About your employer
At ORBIT, we offer our customers reliable all-round support in all IT matters - from consulting to all hardware and software to a wide rangeWe design IT concepts, implement systems, develop and customize software and deliver many other services - accompanied by our professional project management. of services. In close partnership with selected manufacturers, we deliver everything from a single source.
- 1985
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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