Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you manage IT applications, optimize service performance, and monitor compliance with KPIs and SLAs while closely collaborating with internal and external partners.
Job Technologies
Your role in the team
- You are responsible for managing a set of IT applications for Messe München and all related matters.
- You are responsible for planning and managing the IT service budget, as well as achieving key performance indicators (KPIs / SLAs) and objectives throughout the entire service lifecycle for your managed service portfolio, and you oversee the assigned IT service providers.
- You manage the contracts and service certificates of your IT services and implement measures to ensure compliance and the achievement of performance indicators / KPIs / SLAs in collaboration with the IT providers. In doing so, you consider all relevant aspects, such as service quality, performance, licensing, and stability.
- They ensure the continuous improvement and development of the respective IT services in collaboration with IT providers and internal process owners of the trade fair, and support the creation of solution concepts and recommendations as well as the further development of the technical design (rough concept).
- You are responsible for ensuring compliance with IT service management standards, such as Incident Management, Problem Management, Change Management, Release Management, and monitoring adherence to process guidelines. You ensure the effectiveness of processes for your IT services and escalation management, and you serve as the Incident Manager for the assigned IT services.
- They act as contact persons and implementers for operational topics in projects that impact the services.
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Our expectations of you
Education
- You hold a degree in (Business) Informatics, Business Administration, or have completed vocational training with relevant professional experience.
Qualifications
- They are characterized by high resilience, a professional demeanor towards external providers and internal stakeholders, as well as a strong self-motivation for continuous improvement of IT services.
- Do you also have negotiation-level German skills and good English skills, both written and spoken? Then you are our candidate! Apply now! We look forward to hearing from you!
- The job advertisement appeals to you, but at first glance, you do not meet all the requirements? Apply anyway, because we offer numerous development programs where you can learn everything relevant for the job.
Experience
- You have proven experience in the field of applications in operation and have an overview of market-standard applications, as well as managing service providers in the application process.
- You have experience in applying ITIL processes, particularly in the area of Service Portfolio Management, as well as all Service Transition and Service Operation processes, and ideally hold an ITIL V3 certification.
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What we offer
- A motivated and committed team where collegial support comes first.
- Responsibility in a diverse work environment with exciting and challenging tasks.
- International and national clients as well as projects.
- Diverse individual internal and external development and training opportunities.
- Attractive and comprehensive social benefits (company pension scheme, travel allowance, childcare subsidy, canteen, etc.).
- Active health management (own health studio, mobile corporate fitness, bike leasing).
- Mobile working and workation.
- Promotion of social engagement with up to 4 days of special leave per year.
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Benefits
Work-Life-Integration
Food & Drink
Higher Take-Home Pay
Topics You Will Work On
Job Locations
About Your Employer
Messe München GmbH
Messe München is one of the world's leading trade fair organizers, employing around 1,100 people domestically and abroad. Its global network includes subsidiaries and foreign representatives in over 100 countries.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Sports, Leisure
IT Provider Manager / Service & Supplier Manager Applications
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
