Job
In this role, you assist the IT service team in Humanities by handling IT support requests, coordinating 1st-level support, and ensuring IT security and proper documentation of workflows.
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Your role in the team
- As part of the IT service team for the humanities, you support staff and students of the faculty in all questions and issues related to the IT workplace, ensuring the proper and efficient operation of IT services, IT systems, and IT workstations.
- Coordination and organization of 1st-Level Support within the IT Service Team Geiwi.
- The processing, qualification, delegation, and, if necessary, escalation of support cases.
- The updating and monitoring of IT services and IT systems.
- The continuous development and implementation of a concept for professional and secure workplace administration.
- The preparation and execution of IT procurement.
- The consideration and application of IT security requirements.
- The structured documentation of processes and IT measures.
- The creation and continuous development of IT informational materials.
Our expectations of you
Education
- Completed relevant vocational training or equivalent work experience and professional background.
- Relevant, preferably multi-year practical experience in IT support and related areas of IT system administration, ideally at a university or college.
Qualifications
- Knowledge of common support concepts, such as the IT Infrastructure Library (ITIL).
- Solid IT knowledge in the areas of hardware, software, networking, and server administration, proficient administration of Windows, Mac OS, and Linux.
- Very good German and good English language skills.
- Willingness to continuously update one's skills and independently familiarize oneself with new technologies.
- Willingness to communicate, sense of responsibility, initiative, team spirit.
- A strong service-oriented mindset.
What we offer
- A secure and permanent employment in a diverse and versatile field of work with a motivated team in a multifaceted faculty.
- An interesting, responsible position with great scope for shaping, where you will have contact with all institutes of the faculty and the relevant central stakeholders of UDE (ZIM, CIO, CISO, etc.).
- A work environment characterized by respectful and appreciative interaction.
- Flexible working hours (GLAZ) and the possibility of working from home.
- Family friendliness through childcare services for your children.
- Consultation for family caregiving tasks.
- A comprehensive training and development program, with individualized onboarding.
- Excellent public transportation connections and free parking facilities.
- Attractive sports and health offerings.
Benefits
Work-Life-Integration
Job locations
About your employer
We are one of the youngest universities in Germany and we believe in limitless potential instead of possible limitations. With our 11 faculties, we develop ideas with a future at the heart of the Ruhr metropolis.
- 250+ Employees
- Established Company
- Onsite, Hybrid
- Education System
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