Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Lauben
- Working Model
- Onsite
Job Summary
In this role, you will handle support tickets, assist users with IT-related needs both on-site and remotely, install hardware and software, and document solutions in the knowledge base.
Job Technologies
Your role in the team
- Acceptance of support tickets and their recording, categorization, prioritization, and processing.
- Support of our users with all IT-related matters both on-site and remotely across locations.
- Setup, maintenance, and upkeep of hardware and software.
- Management of devices in a CMDB (Configuration Management Database).
- Installation of Windows workstations.
- Provision of standard software through various distribution methods.
- Documentation of support cases and creation of solutions in the knowledge base.
- Conducting training sessions and onboarding for users.
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Our expectations of you
Education
- Completed IT technical training (e.g., as an IT systems clerk or IT specialist for system integration/application development), a degree in computer science, business informatics, or related IT studies is also welcome, or several years of experience in IT support/helpdesk are desirable.
- If your studies were too theoretical, then perhaps our job at the Helpdesk is just right for you!
Qualifications
- High customer orientation as well as excellent communication skills.
- Structured problem-solving skills for technical challenges.
- Comprehensive knowledge of Microsoft operating systems and MS Office applications.
- Self-initiative, commitment, and team spirit.
- Very good written and spoken German skills.
- We also welcome motivated career changers who are courageous and want to make a difference in our family business.
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What we offer
- Because we not only offer you room for good concepts but also for your career.
- Because you can make a difference with us.
- Because we, among other things, ensure that commitment is rewarded with excellent social benefits and a highly attractive compensation package, which translates into work and life quality.
- Start date: as soon as possible.
- Employment type: permanent.
- Working hours: Full-time.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Käserei Champignon Hofmeister GmbH & Co. KG
Käserei Champignon Hofmeister GmbH & Co. KG is a traditional family business in the German dairy industry, operating since 1908. Based in Allgäu with several production sites in Bavaria and Saxony, the company offers a variety of soft cheese specialties and high-quality dairy products.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Consumer Goods, Branded Goods
IT Service Desk Employee
- Location
- Lauben
- Working Model
- Onsite
- Diversity
- Open for all genders
