Job
- Level
- Experienced
- Location
- Bremen
- Working Model
- Onsite
- Job Field
- Application
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this position, you provide technical support for Gas Isotope Ratio Mass Spectrometry products, conduct training sessions, optimize analytical processes, and build strong relationships with service teams and customers globally.
Job Technologies
Your role in the team
- As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale.
- Join our Technical Support team at Thermo Fisher Scientific and contribute to groundbreaking scientific research and innovation.
- As a Technical Support Specialist III, you'll provide expert-level support for our Gas Isotope Ratio Mass Spectrometry product line (GIRMS), including Delta Q, 253 Plus, Orbitrap Isora/Isora Pro mass spectrometers and peripherals.
- You will collaborate with customers and Field Service Engineers worldwide to optimize their analytical capabilities while utilizing remote diagnostic technologies and building strong relationships across teams.
- Provide expert technical support for Thermo Fisher Scientific Gas Isotope Ratio Mass Spectrometry products, working closely with customers, Field Service Engineers, and internal factory departments to resolve technical issues, support installations and maintenance, deliver training, and drive continuous product quality improvements.
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Our expectations of you
Education
- Professional background with a graduate-level qualification or equivalent vocational experience in Electronics, Science, and/or Physics; an electronic engineering degree is a clear advantage.
- Proactive and organized, with a keen interest in self-education and systematic work.
Qualifications
- Kundenorientiert mit ausgeprägtem kaufmännischem Verständnis.
- Ability to quickly understand problems and work systematically towards solutions.
- Excellent communication skills in English, both written and spoken.
- Ability to work independently and collaboratively in a team environment.
- Strong analytical and diagnostic skills with sophisticated scientific equipment and software.
- Willingness to travel up to 10% of the time.
Experience
- Experience troubleshooting electronic systems is a clear advantage.
- Technical experience with Thermo Fisher Scientific Orbitrap and GIRMS Mass Spectrometers is an advantage.
- Experience in providing trainings or workshops is an advantage.
- Gutes Verständnis und Erfahrung mit Microsoft Office-Anwendungen.
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What we offer
- We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits.
- Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects.
- We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
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Benefits
Higher Take-Home Pay
Health, Fitness & Fun
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
Thermo Fisher Scientific
Wien
Thermo Fisher Scientific Inc. is the world's leading scientific company with an annual turnover of around $40 billion. Our mission is to help our customers make the world healthier, cleaner and safer.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Science, Research
Product Support Engineer
- Location
- Bremen
- Working Model
- Onsite
- Diversity
- Open for all genders
- English Only
- English only required
