Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle support requests, analyze technical issues, and document solutions. You will closely collaborate with users and manage ticket systems, while monitoring service levels.
Job Technologies
Your role in the team
- Acceptance, recording, and processing of support requests from our customers.
- Support users with questions regarding the operation and processes of our products.
- Analysis and initial narrowing down of technical and professional errors.
- Checking error messages, process status, logs, and existing system information.
- Classification and prioritization of support cases as well as monitoring of agreed service levels.
- Troubleshooting known issues using existing documentation and workarounds.
- Qualified escalation of more complex cases to 2nd Level, development, or responsible specialist departments.
- Comprehensive documentation of solutions and recurring error patterns in our knowledge base.
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Our expectations of you
Qualifications
- Knowledge in pharmacy, pharmaceutical, or healthcare is a plus but not a requirement.
- Good technical understanding as well as a structured and analytical working approach.
- High customer and service orientation as well as clear, friendly, and courteous communication.
- Excellent spoken and written German skills.
- Knowledge in IT Service Management, for example according to ITIL v4, is desirable.
- Basic knowledge of web applications, APIs, and JSON is advantageous.
Experience
- Experience in IT support, Service Desk, or technical customer support is advantageous.
- Experience with ticketing systems as well as handling error messages and logs.
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What we offer
- We value more how you approach problems, how you communicate, and whether you are eager to familiarize yourself with our products and technologies than whether you already tick every box.
- The meaningful use of AI in everyday work is explicitly promoted by us and is already part of our way of working.
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Topics You Will Work On
Job Locations
About Your Employer
eHealth-Connect GmbH
eHealth-Connect GmbH, based in Berlin, is an advanced company that provides digital solutions for connected healthcare. It develops applications that integrate various processes in medical practices, pharmacies, and hospitals to optimize digital support for patients. The company places a strong emphasis on telematics infrastructure and AI-supported processes to enhance efficiency in healthcare.
Description
- Company Type
- Startup
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
IT Support Specialist
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
