Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Gelsenkirchen
- Working Model
- Onsite
Job Summary
In this role, you install and configure hardware and software, conduct rollouts and migrations, and handle technical inquiries and system errors in 2nd Level Support. You document solutions and assist users directly on-site.
Your role in the team
- You install and configure hardware and software, carry out rollouts and migrations, and provide hands & eyes support.
- They analyze and document occurring system and application errors.
- You handle incoming tickets within 2nd Level Support.
- You act as the first point of contact for technical inquiries and problem resolution.
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Our expectations of you
Education
- Qualification as a career changer with professional experience, a completed training as an IT specialist in system integration, or a comparable qualification.
Qualifications
- Knowledge in the field of software and hardware, second level support, and the Microsoft environment.
- Very good knowledge of German and English.
Experience
- Experience in user support within IT support as well as in handling ticketing systems.
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Benefits
Health, Fitness & Fun
More net
Food & Drink
Work-Life-Integration
Job Locations
This is your employer
puro Personaldienstleistung GmbH
As an established recruiting agency, puro Personaldienstleistung GmbH offers comprehensive services in personnel placement and consulting to assist companies in their search for top talent.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
2nd Level Support
- Location
- Gelsenkirchen
- Working Model
- Onsite
- Diversity
- Open for all genders
