Job
- Level
- Junior
- Location
- Frankfurt
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Part Time
- Contract Type
- Internship / school internship
- Salary
- from 22 € gross/hour
Job Summary
In this role, you will handle IT inquiries in first-level support, document issues in ServiceNow, maintain the Knowledge Base, and leverage AI tools to assist users efficiently.
Job Technologies
Your role in the team
- Receipt and processing of IT disruptions and requests in first-level support.
- Classification, documentation, and, if applicable, forwarding of tickets via our ITSM tool ServiceNow.
- Communication with users via phone, email, and ticketing system.
- Support in Knowledge Management: Maintenance and further development of our Knowledge Base.
- Use of AI in the Service Desk.
- Willingness to work early or late shifts.
This text has been machine translated. Show original
Our expectations of you
Qualifications
- Enrolled full-time student (m/f/d) in (business) informatics or a comparable course of study.
- Interest in IT support, service processes, and modern technologies.
- Affinity for artificial intelligence and digital assistance systems.
- Teamwork skills, strong communication abilities, and a service-oriented work approach.
- Fluent German skills as well as very good English proficiency complete your profile.
Experience
- Initial experience with ITSM tools and knowledge bases is advantageous.
This text has been machine translated. Show original
What we offer
- Fair working and development conditions during your working student activity, to which we are committed as a Fair Company.
- Introductory event led by the HR representative responsible for the program, to ensure you have a good start and to clarify how your journey at DZ BANK can continue.
- Support from a dedicated contact person within your deployment team.
- An attractive monthly salary, the amount of which depends on your part-time factor and is based on an hourly wage of just under 22 EUR, including proportional 13th and 14th month salary plus holiday pay.
- A working time of up to 20 hours per week with the option to accrue overtime within a certain framework, to be used at a later date during exam or term paper periods for your relief.
- Full-time employment is also possible during your semester break.
- Flexible working hours and limited mobile work, which, in consultation with your team, offers you flexibility in scheduling your work, statutory holiday entitlement, good catering in our cafeteria and canteen, a Deutschlandticket if needed, so you always arrive well, good accessibility due to our immediate proximity to the main train station, and a wide range of corporate sports groups.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
- 🚌Excellent Traffic Connections
- 🏠Home Office
- 🍼Day Care for Kids
- 🅿️Employee Parking Space
- ⏰Flexible Working Hours
Higher Take-Home Pay
- 🚙Company Car
- 📱Company Phone for Private Use
- 🛍Employee Discount
- 💻Company Notebook for Private Use
- 👴🏻Company Retirement Provision
Health, Fitness & Fun
Food & Drink
Job Locations
About Your Employer
DZ BANK AG
DZ BANK is the central bank of the local cooperative banks, and its mission is to support the business of the many independent local cooperative banks and strengthen their competitive position. The interplay of decentralized customer and centralized product expertise has proven highly effective in this regard.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Student trainee in the field of IT workplace & systems / service desk
- Salary
- from 22 € gross/hour
- Location
- Frankfurt
- Working Model
- Onsite
- Diversity
- Open for all genders
