Job
- Level
- Experienced
- Location
- Dortmund
- Working Model
- Hybrid, Onsite
- Job Field
- IT, System
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Salary
- 70.390 to 95.051€ gross/year
Job Summary
In this role, you coordinate incident and problem management, optimize processes to prevent disruptions, and develop solutions to ensure IT service availability in complex environments.
Job Technologies
Your role in the team
- Design, manage, and optimize the processes of incident and problem management with the goal of sustainably preventing disruptions and especially proactively reducing critical or Major Incidents.
- They coordinate the interdisciplinary handling of disruptions and issues across various technological and organizational areas, ensuring structured communication and targeted problem-solving.
- Consider the requirements of Business Continuity Management and contribute to ensuring the availability of critical IT systems and services, as well as identifying and minimizing risks to business-critical processes at an early stage.
- They analyze recurring and complex disturbance scenarios, assess their impact on IT services and business processes, and develop appropriate countermeasures, standards, and checklists to sustainably prevent disruptions.
- Monitor compliance with agreed deadlines and service levels, initiate appropriate escalation measures as needed, and coordinate closely with Service Level Management and the involved departments.
- You continuously develop existing methods, processes, and tools and provide consulting on technically oriented projects and activities, for example in data center operations, production processes and job scheduling, data processing, or workplace infrastructure.
- You support the administration and further development of IT solutions in the area of Office applications and collaboration and communication solutions (currently: M365, Teams, Exchange). In doing so, you assist with managing permissions in identity management and contribute to troubleshooting issues.
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Our expectations of you
Education
- You hold a university degree in computer science or a comparable degree relevant to the position.
Qualifications
- Your profile includes knowledge of alternative solutions for office applications, collaboration, and email communication. This supports the evaluation of technological alternatives and the development of an exit strategy to reduce vendor dependencies.
- Solid knowledge of ITIL or IT service management processes is desirable. An appropriate ITIL certification is an advantage.
- Structured working and analytical thinking, as well as a strong team orientation, are your strengths.
- Confident demeanor as well as strong communication and presentation skills complete your profile. Since you communicate in German in your daily work, you have very good German language skills (C1 level).
Experience
- You bring several years of professional experience in IT service management, incident and problem management, and ideally in complex technical IT environments.
- You have practical knowledge of Microsoft 365 and experience in administering related services, particularly Microsoft Teams, Exchange Online, or SharePoint Online. Knowledge of Microsoft Entra ID and PowerShell is advantageous.
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What we offer
- Secure yourself a varied role with a major employer in the healthcare sector - with a permanent employment contract.
- Benefit from an attractive salary ranging from 70,390 to 95,051 euros in Group 11 BAT/AOK-Neu (depending on professional experience), including Christmas and holiday pay, and possibly family-related social allowances.
- Flexible working hours, home office, and 30 vacation days are standard for us.
- We won't leave you alone: A contact person is at your side and accompanies you during your initial period through regular onboarding and feedback sessions.
- We provide you with a modern working environment, great appreciation for your expertise, and a positive working atmosphere.
- Health is important to us! Therefore, we offer our employees an Occupational Health Management with, for example, health days, course offerings, and an annual subsidy of 175 euros for, among other things, a gym membership or your bicycle purchase.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Higher Take-Home Pay
Topics You Will Work On
Job Locations
About Your Employer
AOK
For more than 125 years, the AOK has stood as one of the largest public health insurers in Germany for security and comprehensive medical care in case of illness.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Incident/Problem Management Specialist
- Salary
- 70.390 to 95.051€ gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.42.801 to 55.716 € net/year · Tax class I
- Location
- Dortmund
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
