Job
- Level
- Experienced
- Location
- Holzwickede
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you ensure the smooth operation of logistics applications, prioritize and resolve 2nd Level incidents, document in ServiceNow, and develop continuous improvements in collaboration with internal teams.
Job Technologies
Your role in the team
- You ensure the stable operation of our business-critical logistics applications - especially the Warehouse and Transport Management Systems.
- In 2nd Level Support, you analyze, prioritize, and resolve incidents and service requests in a structured and sustainable manner.
- You document error images, analysis steps, solutions, and workarounds comprehensively in our ticketing system ServiceNow.
- You keep users and stakeholders transparently informed and coordinate complex disruptions with internal teams, departments, and external partners.
- You monitor open tickets as well as response and resolution times, ensuring that our service quality remains reliable.
- You investigate recurring errors and develop sustainable improvements together with the involved teams.
- You maintain knowledge articles and solution documentation, making know-how accessible for the entire support team.
- With meaningful ticket and service metrics, you identify optimization potentials and continuously develop operations and support.
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Our expectations of you
Education
- A completed IT apprenticeship, a degree in computer science or business informatics, or a comparable qualification forms your foundation.
Qualifications
- You work confidently with ticketing systems; knowledge of ServiceNow and IT service management is a plus.
- You analyze disruptions in a structured manner, set clear priorities, and think in a service-, solution-, and quality-oriented way.
- Applications, interfaces, data flows, and databases are not foreign words to you; SQL skills are welcome.
- You communicate clearly and confidently in German and English – even when time is tight.
- You are willing to work in the early and late shift model and participate in on-call duty.
Experience
- You have initial experience in application support - ideally in 2nd level support or in the operation of mission-critical applications.
- Experience with warehouse or transport management systems and knowledge of logistics processes will help you get started – more important are willingness to learn and enthusiasm for IT and logistics.
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What we offer
- Security and prospects: permanent employment in a globally successful company with a sustainable growth strategy.
- Time for you: 30 vacation days per year.
- Development: needs-based further training, education, and genuine career advancement opportunities.
- Creative freedom: exciting projects and room for your ideas.
- Attractive extras: including access to the Corporate Benefits offer portal and bicycle leasing through BusinessBike.
- Strong Together: A respectful and appreciative work environment within a committed team that values equal opportunities.
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Benefits
Higher Take-Home Pay
Work-Life-Integration
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
Sonepar Deutschland GmbH
Sonepar Germany is the market leader in German electrical wholesale and distributes electrical goods from leading national and international suppliers to customers in the trades, commerce and industry.
Description
- Company Size
- 250+ Employees
- Founding Year
- 1969
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Electronics, Automatization, Trade
IT Support Specialist Supply Chain
- Location
- Holzwickede
- Working Model
- Onsite
- Diversity
- Open for all genders
