Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Part Time
- Contract Type
- Internship / school internship
- Location
- Aschaffenburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you process tickets in the OTRS system, monitor SLA compliance, maintain internal forms for IT resource requests, while also providing customer support and updating documentation.
Job Technologies
Your role in the team
- Initial receipt and dispatching of tickets from the OTRS ticket system and monitoring of SLA compliance.
- Maintain internal forms within the context of operational resource requests for applying for hardware, software, and access rights via the Joomla software.
- Updating and documenting within the internal IT-Pedia and creating text modules for standardized customer communication.
- Preparation and follow-up of vulnerability scans for all internal systems and customer systems in dialogue with IT responsible persons, and derivation of necessary measures.
- Support on the online banking hotline and generation of new access information for postal delivery to end customers.
- Creation and presentation of evaluations from the OTRS ticket system as a basis for ticket tracking.
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Our expectations of you
Education
- Current studies in Computer Science, Business Informatics, or a comparable field of Computer Science.
- Completed training as an IT specialist in system integration (m/f/d), training as an application developer (m/f/d) is advantageous.
Qualifications
- Fluent German skills in speaking and writing at least C1 level, good English skills.
Experience
- Professional experience in First-Level Support is an advantage.
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What we offer
- Participation in a company established on the market for over 45 years and internationally successful, with visions for the future and strong values.
- Implementation of state-of-the-art digitalization solutions.
- Flat hierarchies and short decision-making paths.
- Performance-based compensation.
- Attractive additional benefits such as a subsidy for company pension schemes.
- Exchange with IT experts.
- PASS's own academy with a wide range of further training and courses.
- Modern, flexible working time models and mobile work.
- Professional and cultural events.
- Company-owned employee parking spaces.
- Complimentary beverages and fresh fruit available on-site.
- Table football, billiards, pinball, and a fitness room with shower and changing area.
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Benefits
Food & Drink
Health, Fitness & Fun
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
The Pass Consulting Group
The PASS Consulting Group is an international consulting and software firm with over 700 employees and locations in Germany, the United States, and India. Our clients include large corporations and medium-sized businesses in the banking, insurance, tourism, logistics, public sector, industrial, telecommunications, and IT industries.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Consulting, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.3
Workingconditions
3.4Career Growth
3.2Engineering
2.8Culture
3.7
Working Student IT Service Management
- Location
- Aschaffenburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
