Job
- Level
- Experienced
- Location
- Essen
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will handle IT inquiries, analyze issues, and provide 1st and 2nd level support for hardware and software, including the installation and configuration of IT workstations.
Job Technologies
Your role in the team
- Efficient handling of IT requests: acceptance, analysis, and resolution of IT disruptions and service requests via phone, email, ticket system, or on-site.
- Qualified support: Provision of 1st and 2nd level support for hardware and software in the client and user environment.
- Error analysis and troubleshooting: Conducting structured error analyses, prioritizing tasks, and implementing sustainable solutions to resolve disruptions.
- Installation and configuration: Setup and commissioning of IT workstations and end devices.
- User and Device Management: Assistance with managing user accounts, permissions, and devices.
- Knowledge Management: Maintenance and further development of the knowledge database to continuously improve support.
- Collaborative teamwork: Close collaboration with internal support units, specialist departments, and external service providers.
- Quality and Safety Standards: Ensuring compliance with defined service, quality, and safety standards.
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Our expectations of you
Education
- Professional training: Completed IT vocational training or a comparable qualification with relevant experience in IT user support/service desk (1st & 2nd level).
Qualifications
- Technical expertise: In-depth knowledge of Microsoft 365 environments, modern workplace and client management solutions, as well as common IT hardware.
- Process knowledge: Proficient in ticketing systems and standardized ITIL-based support processes (Incident, Request, Change, Knowledge).
- Analytical skills: Ability to perform structured error analysis, prioritization, sustainable troubleshooting, and situation-appropriate escalation.
- Communication skills: Very good German and English language skills that enable effective communication with users and colleagues.
- Personal skills: Strong service and user orientation, independent working style, and high team spirit.
Experience
- IT security competence: Basic knowledge in IT security within the user environment (e.g., MFA, device protection) and experience working with internal and external support teams.
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What we offer
- A secure job in a dedicated team with flat hierarchies and a collectively agreed salary including holiday and Christmas bonuses.
- 30 vacation days per year + free on December 24th and 31st, flexible working hours of 38.5 hours per week, and the possibility of remote work.
- Charging stations for motor vehicles.
- Attractive and high-quality work equipment (e.g., ergonomic office furniture, laptop).
- Company-wide onboarding event, individual and specialized training, and access to virtual learning platforms.
- Family Service - Consultation from parental leave through childcare to caregiving topics.
- Extensive additional benefits such as discounted meals in the company restaurant, JobRad, access to the Corporate Benefits Portal, corporate sports and health programs, company pension scheme, and discounted TÜV inspections for all vehicles registered in your name.
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Benefits
Health, Fitness & Fun
Higher Take-Home Pay
Work-Life-Integration
Food & Drink
Job Locations
About Your Employer
TÜV NORD
The TÜV NORD Group is a large technical service provider with over 7,000 employees. We are leaders in the market due to our technical expertise and wide range of engineering support, testing and servicing activities in the Systems, Mobility, Certification, Energy and Systems Engineering divisions. Our Academy also provides training and international services.
Description
- Company Size
- 250+ Employees
- Company Type
- Digital Agency
- Working Model
- Hybrid, Onsite
- Industry
- Other Sectors
Employer reviews
by devworkplaces.com
Total
(1 Review)3.1
Culture
3.0Workingconditions
3.6Career Growth
3.2Engineering
2.8
IT User Support Specialist
- Location
- Essen
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
