Job
- Level
- Experienced
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you manage IT services throughout their lifecycle, monitor service-level agreements, coordinate interfaces and service providers, and drive continuous improvements in service quality.
Your role in the team
- You manage IT services throughout their lifecycle and ensure reliable, contractually compliant delivery.
- You coordinate internal departments and external service providers and serve as the point of contact for service-related inquiries.
- You monitor Service Level Agreements and key figures, and evaluate the quality, availability, and costs of the services.
- You support the introduction and modification of services and coordinate the handover to operations.
- You coordinate escalations and the handling of cross-service disruptions, driving sustainable improvements forward.
- You create service reports, maintain performance descriptions, and assist with calculations and the further development of the service offerings.
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Our expectations of you
Education
- You have completed a degree in IT-related or business studies or have equivalent qualifications.
Qualifications
- You are familiar with ITIL-based processes and their interplay, especially Incident, Problem, and Change Management.
- You combine technical understanding with business acumen, set clear priorities, and maintain an overview even during escalations.
- You communicate very well in German and work reliably and customer-oriented. An ITIL certification is an advantage.
Experience
- You have professional experience in IT Service Management, Service Delivery Management, or in coordinating IT operations.
- You have experience in handling service metrics, performance agreements, and coordinating with clients or service providers.
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What we offer
- A market-competitive salary, a secure job, as well as an award-winning and employer-funded occupational pension scheme.
- High flexibility to balance work and private life, for example through remote work and trust-based working hours.
- Comprehensive support for your professional and personal development through tailored measures as well as free access to an online learning platform and internal training programs.
- The possibility to build up an hour credit account (e.g., for a longer break or a sabbatical).
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Benefits
Health, Fitness & Fun
Higher Take-Home Pay
Food & Drink
Work-Life-Integration
Job Locations
More about the Recruiting Agency
Avantgarde Experts GmbH
AVANTGARDE Experts GmbH is a leading personnel service provider specializing in the placement of specialists and executives in the fields of mobility, tech, and energy. Headquartered in Munich, the company operates several locations in Germany to meet the needs of its clients.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Service Manager
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
