Job
In this role, you will plan and execute infrastructure projects, implement modern solutions, and assist the 3rd-level support team with technical issues and escalations in Windows Server, network, and storage environments.
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Job technologies
Your role in the team
- From our central location in Nuremberg, we plan and implement infrastructure projects for our clients. We develop new solutions, modernize existing environments, and support technical changes from requirements through implementation to documented handover into operations.
- Additionally, we support our Operations and Resident Engineering teams with complex incidents and technical escalations in 3rd-Level Support. As a result, the experiences from ongoing operations are directly incorporated into our projects and technical standards.
- The managed environments include Windows servers and platform services, virtualization, storage and backup, as well as network and security components.
- Planning, conception, and implementation of new customer requirements.
- Independent assumption of technical work packages in infrastructure projects.
- Installation, configuration, migration, and further development of server, virtualization, storage, or network environments.
- Coordination of technical solutions with clients, internal departments, operations teams, and external partners.
- Development and further development of technical standards, operating concepts, and solution documentation.
- Preparation of structured handovers of new or modified systems to the operational teams.
- Support with rollouts, migrations, lifecycle measures, and technical upgrades.
- Execution and documentation of changes according to defined processes and guidelines.
- Handling complex technical disruptions and escalations in 3rd-level support.
- Remote support for our Operations and Resident Engineering teams.
- Systematic root cause analysis of disruptions across multiple infrastructure components.
- Knowledge sharing and technical support within the infrastructure team.
Our expectations of you
Education
- Completed training as an IT specialist for system integration or IT electronics technician, a technical degree, further training as an IT technician, or a comparable qualification.
Qualifications
- Solid knowledge in at least one of the mentioned technical specializations.
- Solid basic understanding of adjacent infrastructure disciplines and their technical dependencies.
- Proficient in managing structured Incident, Service Request, and Change processes.
- Ability to clearly document technical matters and coordinate with various stakeholders.
- Independent, structured, and responsible way of working.
- Strong service, customer, and team orientation.
- Fluent German skills as well as good English skills.
Experience
- Several years of practical experience in the administration or further development of professional IT infrastructures.
- Experience in structured analysis and sustainable resolution of complex disruptions.
- Ideally experience in 3rd-level support, infrastructure projects, or in a system house environment.
What we offer
- Working in a growth market.
- Flexible working hours, flexitime, and compensatory time off.
- 30 days of annual leave plus regulated special leave.
- Further training and development.
- Corporate health management with EAP, bike leasing offers.
Benefits
Work-Life-Integration
Topics you will work on
Job locations
About your employer
Die Funkwerk AG ist ein mittelständisches Industrieunternehmen mit Hauptsitz im thüringischen Kölleda. Die Funkwerk AG und ihre Tochterunternehmen sind Anbieter von Kommunikations-, Informations- und Sicherheitssystemen
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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