Level: Experienced

Job Field: IT, Support

Employment Type: Full Time

Contract Type: Permanent employment

Location: Munich

Working Model: Onsite

Job Summary

In this role, you analyze and resolve IT issues in first and second level support, maintain tickets according to ITIL, and install and maintain end-user devices and software.

Job Technologies

ITIL

Your role in the team

First- and Second-Level Support for internal users.
Analysis, prioritization, and sustainable resolution of IT disruptions and service requests.
Processing and maintaining tickets in the ticket system according to ITIL-oriented processes.
Setup, configuration, and maintenance of workstations (hardware and software).
Installation, configuration, and administration of end devices (clients, peripherals, mobile devices).
Installation, configuration, and maintenance of standard software and specialized applications.
Execution of software rollouts, updates, and patches.
Collaboration with product management, development, and other specialized departments.
Creation of reports, documentation, and knowledge base entries.

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Our expectations of you

Education

Completed IT apprenticeship or a comparable qualification.

Qualifications

Excellent knowledge in analyzing and resolving user and system issues.
Structured, solution-oriented, and independent way of working.
Good technical and organizational understanding.
Service-oriented, friendly, and professional demeanor towards users.
Clear and effective communication of solutions to clients and colleagues.
Ability to handle multiple tasks simultaneously and set priorities with a customer-oriented approach.
Fluent in German and English, both written and spoken.
Candidates must provide a criminal record extract (not older than three months).

Experience

2-3 years of professional experience in IT support, Service Desk, or a comparable OSS environment.
Ability to work in a team and experience in collaborating within international, multicultural teams.

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What we offer

Wide range of activities, tasks, and projects.
Vouchers (birthday voucher, wedding and newborn surprise).
Edenred Card (valid at over 16,000 restaurants, hotels, and gas stations in Germany).
Fishing for Friends Program - our employee referral program.
Opportunity for further development and career advancement.
Friendly and international working environment.
Company-sponsored events.