Job
In this role, you independently handle incoming incidents in second-level support, analyze remote access issues, and support IT service changes with an emphasis on security policies and continuous improvement.
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Your role in the team
- Independent handling of incoming incidents within the scope of second-level support
- Support in the analysis and resolution of remote access issues in customer and internal operations.
- Planning, assessment, and implementation of changes to IT services for continuous improvement
- Execution of test and quality assurance measures in the context of software and system updates
- Setup and configuration of RAS solutions in accordance with applicable security policies
- Documentation and continuous development of technical processes and systems
Our expectations of you
Education
- Completed vocational training or university degree in the field of IT
Qualifications
- Knowledge in Service Operation
- Flexible willingness to travel within Germany (approx. 20%) for business assignments.
- Very good German skills (at least level C1) and good English skills (at least level B1)
Experience
- Experience in Incident Management (2nd Level) and operations, administration, or troubleshooting of VPN or RAS solutions.
What we offer
- Mobile working: Depending on the project, mobile working is possible upon agreement with us.
- Family friendliness: We top up your salary to 100% in case your child falls ill.
- There is also the possibility to agree on an individual subsidy for childcare.
- 30 vacation days are a given for us.
- Job Ticket: To help you easily reach our locations, we also support you with a subsidy for the Deutschlandticket.
- Culture: We embrace a casual 'Du' culture, maintain short communication channels, and are happy to assist you across departments with any questions.
- Employers recruit employees: Do you know someone who is looking for a job in your circle of friends or acquaintances? Your recommendation will definitely be rewarded.
- Sports Program: Your health is important to us. We offer you various packages from Urban Sports that you can use completely individually and nearby.
- Even more benefits: the opportunity for company pension scheme participation within our attractive group contract with an employer contribution of 20%, employee discounts, and gifts for personal occasions.
Benefits
Work-Life-Integration
Topics you will work on
Job locations
About your employer
Allgeier Public SE is a prominent provider of IT and personnel services, specializing in the digitization of public administration in Germany. With over 400 employees, the company develops tailored solutions for the entire digital lifecycle and ensures digital sovereignty in administrative digitization. The services are exclusively provided in Germany.
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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