Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Verwaltungsgemeinschaft Salem
- Working Model
- Onsite
Job Summary
In this role, you handle first and second level support for Windows clients and Microsoft 365 environments, analyze issues, document in the ticketing system, and automate client setups.
Job Technologies
Your role in the team
- First- and Second-Level Support for Windows clients, Microsoft 365 environments, standard software, and networks.
- Troubleshooting, error resolution, and documentation in the ticketing system.
- Automation and standardization of client setups (e.g., using scripts, Intune, Autopilot, or RMM tools).
- Participation in the development and maintenance of best practices, checklists, and standard images.
- Implementation of smaller projects in the client and workplace environment.
- Close collaboration with the administrator team.
- Onboarding of new employees (devices, accounts, permissions).
- Creation and maintenance of system documentation.
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Our expectations of you
Education
- Successfully completed training as an IT specialist (m/f/d) or a comparable qualification.
Qualifications
- Good knowledge of Windows 10/11, Microsoft 365, Azure AD / Entra ID.
- Good knowledge of German and English.
- Willingness to work on-site in person.
Experience
- Ideally, experience in Helpdesk or technical support.
- Initial experience with automation (e.g., PowerShell, Intune, scripting).
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What we offer
- Family-run company with flat hierarchies and short decision-making paths.
- Individual and comprehensive onboarding as well as targeted further development.
- Attractive benefits (profit sharing, retirement plan, subsidized cafeteria, and much more).
- Comprehensive health management.
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Topics that you deal with on the job
Job Locations
This is your employer
HSM GmbH + Co. KG
HSM GmbH + Co. KG is a renowned family-owned company in the mechanical engineering sector, based in Frickingen, Germany. It specializes in the production of balers for volume reduction of recyclable materials and shredders for secure data destruction. With three production sites in Germany and a global sales network, HSM offers advanced solutions in environmental technology and office technology.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Industry, Production
IT Service Management
- Location
- Verwaltungsgemeinschaft Salem
- Working Model
- Onsite
- Diversity
- Open for all genders
