Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Mainz
- Working Model
- Onsite
Job Summary
In this role, you handle onsite IT support requests, manage patches, document in the ticket system, and assist with hardware changes in media and finance environments.
Job Technologies
Your role in the team
- As an onsite support float, you will perform the following tasks as needed:
- On-site IT support in the production, office, and service areas of our customers.
- Processing of 1st- and 2nd-level support requests, particularly in the area of production-specific or business-critical end devices.
- Patch and update management as well as general IT administration
- Ad-hoc support for live productions with top priority (TV broadcaster)
- Support with rollouts, workplace changes, and hardware swaps (banking environment)
- Documentation in the central ticketing system (e.g., Matrix42)
- Collaboration with downstream support units during escalations
- Maintenance and further development of the knowledge database
- Compliance with ITIL processes and customers' security requirements
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Our expectations of you
Education
- Completed training in the IT field (e.g., IT specialist) or a comparable qualification
Qualifications
- Excellent knowledge of Microsoft Windows, M365, networking, and end-user support.
- ITIL V4 Foundation certification or willingness to obtain it
- German language skills at C1 level, English language skills at least B1.
- Strong service orientation, initiative, and team skills
- Willingness to work in shifts as well as on weekends/holidays
- High willingness to travel within the Mainz/Frankfurt region
Experience
- At least 3 years of experience in IT support, ideally in media or financial environments.
- Experience with ITSM tools (preferably Matrix42)
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What we offer
- Varied assignments in media-related and financial technology environments with high visibility
- Collegial, professional team with structured onboarding
- Continuous training and development opportunities
- Attractive compensation
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Job Locations
This is your employer
everience GmbH
Die everience GmbH in Darmstadt ist Teil des europäischen Konzern NEURONES, der seit 30 Jahren im IT Markt profitabel wächst. Der Fokus liegt im ersten Schritt auf PC- und Helpdesk-Services, die den größten Anteil des Konzernumsatzes von NEURONES abbilden und durch starke Innovationen eine gute Differenzierung ermöglichen. Als junge und dynamische deutsche Niederlassung agiert die everience GmbH seit 2015 erfolgreich in der DACH-Region sowie in den Benelux-Staaten.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
IT Support Springer
- Location
- Mainz
- Working Model
- Onsite
- Diversity
- Open for all genders
