Job
In this role, you will take technical responsibility for document management and archiving systems, analyze and optimize operational processes, and ensure sustainable problem-solving in 2nd-level support.
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Job technologies
Your role in the team
- You assume technical responsibility for our document management and archiving systems, especially for the product helic_21cdocs and the d.3 archive system.
- As the primary contact person, you are responsible for 2nd-level support and work closely with internal departments as well as external service providers.
- In case of disruptions, you analyze causes, coordinate Major Incidents, and ensure quick and sustainable problem resolution (ITSM).
- You independently and proactively manage change and release processes, taking security aspects into account (ITIL process).
- In optimizing our operational processes around our applications, you actively contribute your ideas and implement them independently.
- Through the analysis and optimization of operational processes, you contribute your own ideas and continuously develop our application landscape.
Our expectations of you
Education
- You have a degree in (Business) Informatics or completed training as an IT specialist for system integration with relevant professional experience in application support.
Qualifications
- Ideally, you have experience with document management and archiving systems or health insurance-specific applications such as helic_21cdocs or d.3 Archivsystem.
- You are familiar with working with SQL, Jira, Confluence, as well as monitoring and alerting tools.
- You impress with an analytical mindset, a structured way of working, and a high degree of personal responsibility.
- Very good German language skills at C1 level as well as strong communication skills are essential.
Experience
- You have experience in the technical operation of applications, in Service Request, Incident, Problem, and Change Management, as well as in vendor management.
What we offer
- Payment according to the tariff of the Bavarian Metal and Electrical Industry, 38-hour workweek, and 30 vacation days per year (full-time).
- Mobile working and working from abroad within Europe by arrangement, flexible working hours (up to 24 days per year), possibility for sabbaticals and job sharing.
- We see lifelong learning as an integral part of our corporate culture, for example through our own Learning Management System and numerous individual opportunities for further education.
- We offer our employees numerous programs to maintain and promote health.
- Our goal is to be climate-neutral by 2030 and therefore promote, for example, climate-friendly mobility with the Germany Ticket as a job ticket and the JobRad.
Benefits
Health, fitness & fun
Work-Life-Integration
Job locations
About your employer
Seit über 100 Jahren sichert die SBK als starke Solidargemeinschaft Menschen finanziell ab. Auf diese Erfahrung vertrauen heute mehr als 1 Million Kunden. Damit sind wir eine der größten Betriebskrankenkassen Deutschlands und eine der 20 größten gesetzlichen Krankenkassen.
- Established Company
- Onsite, Hybrid
- Banking, Finance, Insurance
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