Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Dusseldorf, Münster (Hessen), Kiel
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you coordinate operational provider management, handle service tickets, document technical instructions, and conduct service reviews while ensuring the interface with service providers and internal teams.
Your role in the team
- In your role, you are responsible for operational provider management and coordinate alignment with service providers, vendors, and internal interfaces.
- You support the agencies in technical consulting and are responsible for ticket processing and ensuring service times.
- Your responsibilities also include technical documentation, such as emergency plans and instructions.
- Additionally, you are responsible for the updates of the deployed client hardware as well as SLA reporting and the planning and execution of service reviews.
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Our expectations of you
Education
- Successfully completed training or studies and experience in the areas of provider management for cloud telephony, ideally in conjunction with client and network infrastructure.
Qualifications
- High willingness to take responsibility while maintaining independence and self-management.
- Enthusiasm for new and innovative technologies and the motivation to quickly familiarize oneself with new topics.
- High level of flexibility and willingness to travel.
- Enjoyment of teamwork and mobile deployments, as well as on-site work.
Experience
- Enjoyment of varied tasks and experiences in project work.
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What we offer
- Flexible working hours and actively practiced work-life balance.
- Time tracking and the ability to convert remuneration into leisure time.
- Company pension scheme and attractive special payments.
- Free lunch in the company's own canteen and coffee lounge.
- Innovative health management - occupational health insurance.
- Various sports activities.
- Diverse opportunities for further training.
- JobTicket & JobRad.
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Benefits
Health, Fitness & Fun
Food & Drink
More net
Work-Life-Integration
Job Locations
This is your employer
Provinzial Rheinland Versicherung AG
Provinzial Rheinland is a preeminent German insurer focusing on damage, casualty, and personal insurance. Our nearly 3700 employees serving both internal and external customers are dedicated to meeting the needs of our nearly 2 million policyholders.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Operational Provider Manager Telecommunications
- Location
- Dusseldorf, Münster (Hessen), Kiel
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
