Job
In this role, you will analyze and resolve issues in 1st and 2nd level support, handle installation and maintenance of hardware, and manage workplace IT including network connectivity.
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Job technologies
Your role in the team
- Support and assistance for users in 1st and 2nd level support.
- Analysis, processing, and documentation of disturbances and service requests.
- Installation, configuration, and maintenance of hardware (notebooks, PCs, peripherals, mobile devices).
- Setup and maintenance of workplace IT including network connectivity.
- Support with rollouts, updates, and IT projects.
- Collaboration with central IT teams to ensure a unified IT infrastructure.
- Maintenance and management of IT equipment as well as asset management.
Our expectations of you
Education
- Completed IT apprenticeship (e.g., IT Specialist System Integration) or a comparable qualification.
Qualifications
- In-depth knowledge of Windows Client operating systems, Microsoft 365, and common hardware.
- Basic understanding of network technologies (TCP/IP, WLAN, VPN).
- Strong service orientation as well as friendly and confident demeanor.
- Independent, structured, and solution-oriented working style.
- Excellent communication skills and enjoyment in working with users.
What we offer
- Team spirit and diversity.
- Attractive compensation.
- Versatile training opportunities.
- Team and sports events.
- Global network.
- Attractive employee referral program.
Benefits
Work-Life-Integration
Health, fitness & fun
Food & drink
Job locations
About your employer
Akkodis Germany GmbH, part of the global Akkodis, provides comprehensive technology and engineering services. With a focus on digital transformation, the company supports businesses across various sectors.
- Established Company
- Onsite, Hybrid, Full Remote
- Internet, IT, Telecommunication
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