Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Stuttgart
- Working Model
- Onsite
Job Summary
In this role, you will handle service requests and issues related to hardware and software, support users via phone or our ticket system, and enhance IT processes through documentation and automation.
Job Technologies
Your role in the team
- You are the first point of contact in first-level support and handle service requests as well as issues related to hardware and software.
- Through our ticket system and by phone, you support users and ensure quick, sustainable solutions – or escalate to second/third-level support.
- You are responsible for capturing, classifying, and prioritizing support tickets.
- They document solutions, develop best practices, and identify potentials for automation and process optimization.
- They set up notebooks and smartphones and ensure smooth processes during new hires, departures, or internal relocations - including the assembly and disassembly of hardware.
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Our expectations of you
Education
- Completed training in the IT field or several years of experience in IT support.
Qualifications
- Solid knowledge in working with Windows environments and mobile devices (e.g., Apple iPhones).
- Fluent German skills in spoken and written form - to communicate clearly, understandably, and solution-oriented in IT support.
- Proficient in Microsoft 365 (Office, Teams, Outlook).
- Strong team skills, excellent communication abilities, and a service-oriented mindset.
- Willingness to travel for cross-location collaboration (expenses will be reimbursed).
- An independent, structured, and solution-oriented way of working.
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What we offer
- Entry and advancement in the field of information security with a perspective on the role of the Information Security Officer.
- Work in a modern IT environment with direct influence on the ISMS.
- Support with certifications and professional development.
- Exciting projects with high relevance for law firm security.
- Attractive compensation and flexible working conditions, as well as compensation for overtime through additional time off or monetary remuneration.
- Top Kununu score for employee satisfaction.
- Referral rate of over 90%.
- Germany ticket as a job ticket or mobility allowance or a subsidized parking space.
- Bicycle leasing via JobRad.
- Collaboration with fitness providers and support for sports and team events.
- Holistic health management (ergonomics consulting, online yoga, etc.).
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Benefits
Health, Fitness & Fun
Job Locations
This is your employer
Luther Rechtsanwaltsgesellschaft mbH
Mit einem umfassenden Angebot in allen wirtschaftlich relevanten Feldern der Rechts- und Steuerberatung ist Luther eine der führenden deutschen Wirtschaftskanzleien. Die von JUVE als „Kanzlei des Jahres 2019“ ausgezeichnete Full-Service-Kanzlei ist mit mehr als 420 Rechtsanwälten und Steuerberatern in zehn deutschen Wirtschaftsmetropolen vertreten sowie mit zehn Auslandsbüros* in wichtigen Investitionsstandorten und Finanzplätzen Europas und Asiens präsent. Zu ihren Mandanten zählen große und mittelständische Unternehmen sowie die öffentliche Hand.
Description
- Founding year
- 1992
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Law, Finance, Economics
IT support - first level support
- Location
- Stuttgart
- Working Model
- Onsite
- Diversity
- Open for all genders
