Job
- Level
- Experienced
- Location
- Frankfurt
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Salary
- 49.494 to 69.040€ gross/year
Job Summary
In this role, you will handle 1st-level support, receive technical inquiries, analyze issues, assess and prioritize them for escalation to specialized departments.
Job Technologies
Your role in the team
- Handling technical issues (disruptions, orders, and general inquiries) via phone, email, or ticket system.
- 1st-level support in assisting the customer with troubleshooting and order processing.
- Assessment, prioritization, and escalation of technical issues to the relevant departments that cannot be handled by 1st-level support.
- Point of contact between technology and clients.
- Classification of problems and conducting necessary analyses.
- Technical evaluation of information.
- Monitoring of disruptions and orders in the ticket system.
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Our expectations of you
Education
- Completed university degree (Bachelor) in IT or completed apprenticeship as an IT specialist in system integration or a comparable qualification (e.g., as an IT systems merchant, data processing clerk, or IT electronics technician).
Qualifications
- In-depth knowledge of ITIL® processes, roles, and functions - preferably with proof.
- Basic knowledge of traditional telephony and its devices, as well as VoIP systems and their capabilities.
- Excellent communication skills as well as very good verbal expression.
- Strong team skills and commitment.
- Independent, analytical, and methodical working style.
- Customer, service, and client orientation.
- Diversity competence.
Experience
- Experience with standard software, e.g., MS Office.
- Experience in Windows operating systems (knowledge of Microsoft Windows Client/Server, basic understanding of network infrastructures).
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What we offer
- A modern and collegial working environment with meaningful tasks at a secure and socially responsible employer, along with onboarding at the Office for Information and Communication Technology.
- A balanced work-life balance with flexible working hours within our flextime policy and the possibility of home office/mobile working.
- Extensive internal training program tailored to your needs and ours, as well as corporate health management with sports and fitness offerings.
- 30 days of vacation per year (based on a 5-day workweek), a Job Ticket Premium (RMV area) without co-payment and with carpooling regulation, and a company pension scheme.
- Plus annual special payment according to § 20 TVöD, loyalty bonus according to §§ 18 and 18a TVöD, and, if applicable, collective agreement allowances.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Higher Take-Home Pay
Job Locations
About Your Employer
Stadt Frankfurt am Main
In unserer Stadtverwaltung sorgen rund 14.000 Mitarbeiterinnen und Mitarbeiter in mehr als 60 Ämtern, Betrieben und Dienststellen dafür, dass wir unseren Bürgerinnen und Bürgern sowie den Gästen unserer Stadt umfangreiche und serviceorientierte Dienstleistungen bieten können. So vielfältig wie unsere Aufgaben sind auch unsere Jobmöglichkeiten. Starten Sie beispielsweise bei uns als Ingenieur_in, Architekt_in, Informatiker_in oder als Ärztin bzw. Arzt und wirken Sie am Geschehen innerhalb der Stadt Frankfurt mit.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions
Employer reviews
by devworkplaces.com
Total
(1 Review)Career Growth
3.0Engineering
2.2Workingconditions
3.2Culture
3.2
IT administrator
- Salary
- 49.494 to 69.040€ gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.32.067 to 42.094 € net/year · Tax class I
- Location
- Frankfurt
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
