Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Freelancer
- Location
- Bad Homburg vor der Höhe
- Working Model
- Onsite
Job Summary
In this role, you will handle 1st and 2nd Level IT support requests, perform hardware and software installations, and assist with Windows migrations and client rollouts both onsite and remotely.
Job Technologies
Your role in the team
- Possible areas of application:
- 1st & 2nd Level IT Support
- Service Desk / Helpdesk / User Support
- Onsite Support / Field Service / Workplace Support
- IT, hardware, and client rollouts
- Client and Windows migrations
- Installation and configuration of PCs, notebooks, and mobile devices
- Hardware replacement / Break-Fix / Printer and Peripherals Support
- Software installation and software distribution
- Windows 10/11 and Microsoft 365
- Active Directory / Entra ID / User and Permissions Management
- Intune / SCCM / MECM / Client Management
- Troubleshooting / Ticket Handling / IMAC/D / Floorwalking / Hypercare
- Depending on the project, there are opportunities for both short-term assignments and longer-term projects, as well as regional and nationwide deployment options.
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Our expectations of you
Education
- Completed IT apprenticeship, degree, or comparable qualification
Qualifications
- Must-Have Qualifications:
- Good knowledge of Windows/Microsoft environments, hardware, ticketing systems, Active Directory / Entra ID, and basic networking topics
- Very good spoken and written German skills
- Strong service and communication orientation
- Independent and reliable work ethic
- Willingness to work on-site and undertake project-dependent travel
- Authorization for freelance or self-employed activity in Germany
- Nice-to-Have:
- Knowledge of ITIL processes and common ITSM systems
- Knowledge of VPN, Citrix, Remote Desktop, and remote support solutions
- Required language skills:
- German - native speaker / fluent in negotiation
- English - good to very good knowledge
Experience
- Professional experience in 1st and/or 2nd Level IT Support, Helpdesk, Service Desk, Onsite Support, or Field Service
- Experience with Microsoft 365, Intune, SCCM/MECM, or comparable Endpoint Management solutions
- Experience with IT rollouts, client migrations, IMAC/D, floorwalking, or hypercare
- Experience in Onsite Support, Field Service, or Workplace Support
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What we offer
- Attractive and long-term project prospects
- Flexible remote work depending on project requirements
- Direct and transparent communication with Nexgate
- Fast coordination and decision-making processes
- Exciting projects with renowned clients
- Opportunity for follow-up projects and long-term collaboration
- Fair and market-oriented compensation
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Job Locations
About Your Employer
Nexgate IT GmbH
Nexgate IT GmbH, located in Bad Homburg vor der Höhe, Germany, is a well-established company that supports businesses through IT services, modern software development, and technical consulting. Its focus is on backend, frontend, and fullstack development, as well as data engineering and AI/ML applications.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Freelance IT Support Specialist
- Location
- Bad Homburg vor der Höhe
- Working Model
- Onsite
- Diversity
- Open for all genders
