Job
- Level
- Experienced
- Location
- Kassel, Einbeck, Grasbrunn, Pulheim, Nordenham, Wuppertal, Dresden, Essen, Leipzig, Hanover
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you manage client infrastructure, handle 2nd-level support tickets, automate processes with PowerShell, and implement modern endpoint management solutions like Microsoft Intune.
Job Technologies
Your role in the team
- You operate and monitor client infrastructures (Windows clients, endpoint management).
- You handle incidents and service requests in 2nd-level support.
- You analyze disruptions, find sustainable solutions, and document them thoroughly in the ticketing system.
- You support the expansion of modern workplace solutions (e.g., Microsoft Intune).
- You automate recurring tasks, e.g., with PowerShell.
- You further develop deployment, patch, and client management processes.
- You coordinate technical topics and changes directly with the client.
- You implement requirements in close collaboration with the team.
- You contribute your own ideas to improve processes and services.
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Our expectations of you
Education
- You have completed IT training or possess comparable practical experience.
Qualifications
- You are well-versed in Windows client environments.
- You are experienced with endpoint management tools (primarily Matrix42, Empirum, or comparable).
- You work in a structured manner, think solution-oriented, and enjoy tackling problems independently.
- You speak fluent German (C1) and good English (B2).
- Ideally, you have already worked with Microsoft Intune (e.g., device management, policies, software deployment).
- You can implement initial automations, for example with PowerShell, or you are interested in further developing your skills in this area.
- You have knowledge of Active Directory, Group Policies, or Endpoint Security.
- You are familiar with the fundamentals of ITIL processes (e.g., Incident, Change, or Problem Management).
- You are interested in modern workplace topics and want to further develop in this area.
Experience
- You must have several years of professional experience with the endpoint management tools Matrix42 or Empirum.
- You already have experience in IT operations or support (e.g., in 2nd level support, workplace environment, or system administration).
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What we offer
- Start your career with a permanent position in an innovative, dynamically growing company.
- Flexibility & Work-Life Balance: Benefit from mobile and location-independent working as well as a flexible working hours model.
- 30 days of vacation: Enjoy ample time for relaxation and recovery.
- Mentoring & Onboarding: We support you with mentoring and a tailored onboarding process for your optimal start.
- Freedom to design: Implement your ideas independently and shape the collaboration and values of our company.
- Health and Well-being: Take advantage of a variety of health and fitness offerings through our Work-Life Portal as well as the digital health and preventive services provided by our partner heycare.
- More for you – thanks to corporate benefits, asset-building services, and office catering (e.g., ice cream flat rate in summer or monthly team breakfast).
- Employees refer employees: Recommend new colleagues and secure attractive cash bonuses for successful hires.
- Travel mobile and sustainably: Use our bike leasing service to lease your desired bicycle or e-bike at attractive conditions.
- A wide range of personal and professional development opportunities, also across departments.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
accompio GmbH
accompio GmbH brings together experienced IT specialists to support clients in digitalization and the operation of IT solutions. The company offers comprehensive services in the areas of Modern Workplace, IT Security, and Managed Services.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT system administrator endpoint management
- Location
- Kassel, Einbeck, Grasbrunn, Pulheim, Nordenham, Wuppertal, Dresden, Essen, Leipzig, Hanover
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
