Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Part Time
- Contract Type
- Internship / school internship
- Location
- Bremen
- Working Model
- Onsite
Job Summary
In this role, you will independently handle first-level inquiries, categorize customer requests, document error reports, maintain our ticketing system, and build our knowledge base.
Job Technologies
Your role in the team
- You support our Support Lead in daily operations: handling tickets, categorizing customer inquiries, and documenting frequently occurring issues.
- You handle first-level inquiries independently: from user errors and standard troubleshooting to simple configuration questions.
- You conduct independent research, analyze error reports, and prepare them in a structured manner for the developers.
- You maintain our ticket system (YouTrack) and build our knowledge base so that answers do not have to be searched for twice.
- You collect customer feedback and pass it on specifically to the product managers.
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Our expectations of you
Qualifications
- You are enrolled as a student, preferably in the field of Computer Science, Business Informatics, or a similar study program.
- You are communicative, organized, and maintain patience even in challenging situations.
- You understand technical issues well enough to document and pass them on, with coding skills being a plus but not a must.
- You communicate confidently in German and English.
Experience
- You have experience with ticketing systems or can quickly get up to speed.
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What we offer
- You can expect an interesting and varied role in an exciting corporate environment.
- Your well-being is important to us, which is why you receive 30 vacation days per year as well as additional days off on Christmas Eve and New Year's Eve.
- Our corporate philosophy defines us! You will work in an interdisciplinary team with flat hierarchies and plenty of room for initiative.
- You are also welcome to combine your activity with a company-related internship, bachelor's, or master's thesis.
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Topics that you deal with on the job
Job Locations
This is your employer
Datenschutz Nord Gruppe
Wir sind einer der führenden Dienstleister im Bereich Datenschutz und Informationssicherheit. Als externe betriebliche Datenschutzbeauftragte und IT-Sicherheitsbeauftragte beraten wir umfassend und zielgerichtet. Auch beim Aufbau eines Informationssicherheits-Managementsystems und dessen Auditierung nach ISO 27001 oder IT‑Grundschutz unterstützen wir Sie.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
Student employee - First Level Support
- Location
- Bremen
- Working Model
- Onsite
- Diversity
- Open for all genders
