Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Onsite
Job Summary
In this role, you will handle technical inquiries, perform installations, and maintain systems while troubleshooting network connections and hardware. You will document solutions and collaborate closely with the IT team.
Job Technologies
Your role in the team
- Receiving, analyzing, and resolving technical inquiries and issues via phone, email, or in person.
- Installation, configuration, and maintenance of hardware and software, including operating systems, applications, and peripherals.
- Support in setting up and managing user accounts, access rights, and network resources.
- Troubleshooting network connectivity issues, printers, mobile devices, and other IT systems.
- Documentation of support requests, solutions, and workflows.
- Close collaboration with other IT teams to solve complex problems and contribute improvement suggestions.
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Our expectations of you
Education
- Completed education or degree in the field of computer science, information technology, or a comparable qualification.
Qualifications
- Solid knowledge of operating systems (preferably Windows and macOS), Office applications, and network technologies.
- Good problem-solving skills and the ability to work under pressure.
- Strong communication and customer orientation.
- Teamwork skills and willingness to collaborate in a dynamic environment.
- Fluent German skills and good English skills.
Experience
- First professional experience in IT support or a similar technical support role is advantageous.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Support Engineer
- Location
- Cologne
- Working Model
- Onsite
- Diversity
- Open for all genders
