Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Temporary
- Salary
- 3.500 to 3.750€ Gross/Month
- Location
- Schwäbisch Hall
- Working Model
- Onsite
Job Summary
In this role, you handle technical inquiries from clients regarding filling machines, develop solutions in collaboration with departments, and coordinate their implementation directly on-site.
Your role in the team
- As a Technical Support Manager, you will be responsible for a dedicated customer base and ensure that technical inquiries regarding filling machines and turn-key systems are handled quickly and professionally.
- You contribute your technical expertise to collaboratively develop tailored solutions for customer challenges with the specialist departments and coordinate their implementation directly on-site.
- In urgent deployments, you keep track of the situation, organize the necessary steps, and serve as a reliable point of contact for the technicians.
- Occasionally, you also accompany assignments.
- You actively contribute to successful Business Review Meetings by preparing them carefully and engaging actively when needed.
- A meticulous maintenance and documentation of all customer inquiries in the CRM system is selbstverständlich for you to ensure smooth processes.
- By systematically documenting resolved cases in the knowledge base, you make a valuable contribution to sustainable knowledge transfer within the company.
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Our expectations of you
Qualifications
- Even experienced commissioning engineers or technicians with solid mechanical and mechatronic knowledge have the opportunity to take the next step in their career in service with us.
- Your enthusiasm for excellent customer service combines with strong analytical skills to confidently understand even complex technical contexts.
- A strong understanding of processes and the ability to work solution-oriented characterize you.
- Excellent spoken and written German and English skills are a matter of course for you.
- For occasional assignments directly at the client's site, you should be willing to undertake worldwide business trips.
Experience
- You have completed further training as a technician or master in mechanical engineering, electrical engineering, or mechatronics, or you bring several years of experience in technical support from special machine construction.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
More net
Food & Drink
Job Locations
This is your employer
expertum Holding GmbH
expertum Holding GmbH is a leading provider in the personnel services industry, specializing in the recruitment of specialists and executives for various industries. The company has over 45 locations in Germany and Austria.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
Technical Support Manager
- Salary
- 3.500 to 3.750€ Gross/Month
- Location
- Schwäbisch Hall
- Working Model
- Onsite
- Diversity
- Open for all genders
