Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Siegen, Hemer
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will advise users on specialized procedures, analyze and resolve application errors, develop software solutions, and conduct practical training sessions.
Your role in the team
- Consulting and Application Support: You are the primary contact for our clients in the use of the specialized software WiNOWig and SCOWi. In this role, you provide expert advice to users on both technical and functional issues and ensure the legally compliant use of the software.
- Support and Issue Management: You analyze complex application errors, coordinate the resolution process with software vendors, and oversee the sustainable implementation of solutions. This also includes creating, tracking, and documenting error reports.
- Further development of specialized procedures: You identify optimization potentials and actively contribute to the conception, coordination, and implementation of new functions as well as professional extensions. In doing so, you bring your expertise in the field of administrative offenses into the further development of the procedures.
- Quality assurance and release support: You plan and oversee software testing as part of updates and new program versions, assess their impact on practice, and assist in the successful rollout of new releases.
- Documentation and Knowledge Management: You create user documentation, guides, and informational materials, ensuring that relevant updates are communicated clearly and appropriately for the target audience.
- Training sessions and customer events: You design and conduct training sessions, onboarding projects, and user meetings, thereby promoting knowledge transfer between customers, manufacturers, and Südwestfalen-IT.
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Our expectations of you
Education
- Professional qualification: You have a completed degree in municipal administrative service (Bachelor or FH diploma) or possess a comparable qualification with relevant professional experience.
Qualifications
- Communication and consulting skills: You present yourself confidently and service-oriented, communicate appropriately with different target groups, and know how to convey complex issues in an understandable manner.
- Independent working style: You work in a structured, solution-oriented, and autonomous manner, maintaining an overview even when dealing with complex issues.
Experience
- Experience in Administrative Offenses: You possess solid practical knowledge in the field of administrative offenses and are familiar with the professional requirements of municipal administrations.
- Application and IT skills: You have experience with the specialized software WiNOWig and a strong affinity for digital administrative processes and IT applications.
- Training and presentation experience: Ideally, you already have experience in conducting user training sessions, workshops, or informational events.
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What we offer
- New horizons through personalized development and much more.
- Benefit from flexible working hours and customized work models to achieve an optimal balance between professional demands and private needs!
- Take advantage of the partial home office option and actively shape your work-life balance!
- Look confidently into the future - with our company pension scheme.
- Visit Sauerlandpark as often as you like and experience the changing seasons in all their splendor!
- We are not satisfied with less – just like you. That is why we also offer 30 days of basic vacation.
- ... because we want you to shine not only in your job but also in weightlifting.
- Whether e-bike or mountain bike: Benefit from our company bike leasing and arrive relaxed, environmentally friendly, and sporty.
- Let your money work for you. Save smartly and benefit from additional support in wealth building!
- Through our partners, we offer a wide range of deals and discounts for various providers.
- Fair compensation in the public sector and a guaranteed annual bonus.
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Benefits
Work-Life-Integration
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
Südwestfalen - IT (Zweckverband)
Südwestfalen-IT serves as a municipal IT service provider for cities, municipalities, and districts in the South Westphalia region. With offices in Hemer and Siegen, the company manages the operation, further development, and support of IT and e-government solutions for public administrations. The focus is on digital administrative processes, IT systems, and providing municipal customers with suitable software and infrastructure services.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Application support for administrative offenses
- Location
- Siegen, Hemer
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
