Job
- Level
- Experienced
- Job Field
- Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you plan and coordinate the customer onboarding process, analyze technical and organizational requirements, and train employees while acting as the main point of contact.
Job Technologies
Your role in the team
- You take over projects after they are handed over by the Sales Manager and are responsible for planning, coordinating, and executing the entire onboarding process with the client.
- You are the main point of contact for the client throughout the entire project implementation and the link to other Doctolib teams.
- You are responsible for the kick-off as well as the technical and organizational analysis phase. You configure all relevant settings in our digital solutions and coordinate data export and import.
- You train employees on the client side (Key Users & end users) and support the go-live remotely or in a hybrid manner.
- You continuously document the project progress and hand over the project in a structured manner to the Performance Team upon completion.
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Our expectations of you
Qualifications
- Strong communication skills and enjoyment in taking responsibility, acting as the main point of contact for various stakeholders.
- Structured, independent working style as well as a high level of solution orientation.
- Using GenAI tools is routine for you.
- Willingness to travel for onsite appointments with clients in the Munich metropolitan area and beyond.
- Very good German and good English skills.
- Knowledge in the use of project management tools (e.g., Salesforce).
- Passion for digital products and healthcare.
Experience
- Initial experience in project management or customer consulting, ideally in the healthcare industry, B2B, or software environment.
- We are also particularly interested in experience in change management or in the healthcare environment.
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What we offer
- A Germany ticket sponsored by Doctolib, when you work from the office or in hybrid mode.
- 28 vacation days + 1 additional day for each full calendar year of employment (max. 30 days).
- The opportunity to work from abroad for 10 days a year.
- An occupational health insurance with great additional benefits.
- An occupational pension scheme (bAV) with an employer subsidy of 40% (15% during the probation period).
- The Doctolib Parent Care Program, which includes extra parental leave (1 month) and much more.
- Free mental health and coaching sessions through an external partner.
- In addition to healthy snacks and a regular breakfast buffet, we offer meal vouchers.
- A subsidized sports program with our partner Urban Sports Club.
- There is an offer for caregiving personnel and employees with disabilities that includes more flexible working hours, additional leave for medical reasons, and psychological support.
- Participation in Doctolib's long-term employee participation program DoctoGrowth.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Doctolib
Doctolib is an innovative company in the digital health sector that offers a platform for organizing medical appointments. It supports both doctors and patients in optimizing the appointment management process and improving communication.
Description
- Company Type
- Startup
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
Customer Onboarding Manager
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
