Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Würselen
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you manage the Microsoft 365 environment, handle 1st and 2nd level support, automate processes, configure clients, and further develop our IT infrastructure in areas such as networking, security, and backup.
Job Technologies
Your role in the team
- For the stable and future-proof operation of our internal IT, we are looking for a versatile personality who cleverly combines infrastructure, Microsoft 365, and user support.
- Our system environment is modern and heavily SaaS-driven - and this is where you come into play: In the near future, we want to continuously develop, scale, and elevate this landscape to the next level.
- In this role, you will combine 1st- and 2nd-level support with the administration of the Microsoft 365 environment and actively drive the operation and automation of our internal IT infrastructure.
- You will handle 1st- and 2nd-level support for our employees - via ticket system, phone, remote, or directly on-site with us.
- You analyze and prioritize incidents, resolve recurring problems independently, and escalate complex issues confidently to the appropriate parties.
- The administration and further development of our M365 environment (especially Exchange Online, Teams, SharePoint, OneDrive) as well as the management of user accounts, groups, permissions, end devices, and licenses are in your hands.
- You actively support us with onboarding and offboarding, set up workstations, and manage our clients, mobile devices, and peripherals.
- You keep our internal IT infrastructure running smoothly in the areas of clients, servers, network, security, backup, and monitoring, and continuously develop it further.
- You document systems, standards, and processes, and proactively drive the automation of internal IT.
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Our expectations of you
Education
- You have completed an IT apprenticeship (e.g., as an IT specialist for system integration), a degree in computer science/business informatics, or a comparable qualification.
Qualifications
- You feel completely at home in the Microsoft 365 Admin Center, Exchange Online, Teams, SharePoint, and OneDrive.
- You are proficient in client administration and device management (Windows 11, MacOS, iOS) and familiar with standard software.
- A solid basic understanding of networks, servers, monitoring, backup, and security is part of your standard repertoire.
- Ideally, you already have some initial experience with Entra ID (role-based user and rights management) as well as Azure.
- You are characterized by a structured, solution-oriented, and communicative working style and enjoy tackling challenges directly within the team.
Experience
- You have practical experience in 1st- and 2nd-level support, are proficient with ticket systems, and demonstrate a high level of service orientation in user support.
- You have already gained initial experience in the field of automation, for example with PowerShell or Intune-based scripts.
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What we offer
- If you commute to work by bike, we offer modern changing rooms with personal lockers, showers, and a free towel service.
- Not in the mood to come by bike? We are happy to support your mobility with a subsidy for the Germany ticket.
- And if you do want to use four wheels after all, you can conveniently park your car in the company parking lot!
- To ensure your bike is optimally equipped, you will gain access to exclusive employee discounts in our shop — not only for yourself but also for family and friends!
- Don't have a bike yet? Then you can easily take advantage of our subsidized Jobrad offer.
- Additionally, you have access to bike-components Corporate Benefits for extra discounts.
- In our canteen, you can expect a delicious breakfast and fruit every day, as well as a hot dish with a vegetarian alternative, complemented by a fresh, diverse salad bar.
- Coffee enthusiasts will find everything their heart desires at our coffee bar: cappuccino, espresso, latte macchiato, or simply hot chocolate.
- Soft drinks can be purchased from the vending machine.
- A generous supply of sparkling or still water, as well as a wide selection of teas, is of course provided free of charge — feel free to suggest your favorite varieties here as well.
- Work and private life should fit well together.
- That's why we offer you flexible working hours within a flexitime model as well as opportunities for remote work whenever your tasks permit.
- With 30 days of vacation, you also have time to unwind and recharge.
- We subsidize your company pension scheme.
- Fun and camaraderie characterize our workday - whether at bike events, trade fairs, races, or during our joint celebrations at the annual summer party and Christmas party.
- Our modern open office also provides space for交流, teamwork, and short distances.
- Four-legged colleagues are also welcome in the office, because dogs are part of the team at bike-components.
- And because we like to keep things simple, the informal "you" is on our agenda.
- We actively and directly promote your health in everyday work life.
- In addition to our ergonomic workspace and the associated product line, you can clear your mind during our regular lunch runs together with your colleagues.
- But would we really be bike-components if we didn't also offer bike rides?
- Everyone is warmly invited to join our Gravel and Road Community Rides followed by pizza at the store in Aachen - whether as a participant or, of course, as a bc-Guide.
- We want you to grow with us in the long term - professionally and personally.
- With 1:1 coaching sessions on topics such as communication, stress management, or skill and self-management, targeted further training, and personalized development opportunities, we accompany you on your journey.
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Benefits
Food & Drink
Health, Fitness & Fun
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
bike-components
We are a rapidly growing online retailer for bicycle parts with more than 70,000 items and over 340 brands in our range. We offer our customers top-quality products at fair prices and outstanding service.
Description
- Company Size
- 50-249 Employees
- Founding year
- 1997
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Trade
IT systems and infrastructure engineer
- Location
- Würselen
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
