Level: Experienced

Job Field: IT, Support

Employment Type: Full Time

Contract Type: Permanent employment

Location: Munich

Working Model: Onsite

Job Summary

In this role, you will handle IT issues and service requests, install and maintain end devices and standard software, and provide First and Second Level support for internal users.

Job Technologies

ITIL

Your role in the team

First- and Second-Level Support for internal users
Analysis, prioritization, and sustainable resolution of IT disruptions and service requests
Processing and maintaining tickets in the ticket system according to ITIL-oriented processes
Setup, configuration, and maintenance of workstations (hardware and software)
Installation, configuration, and administration of end devices (clients, peripherals, mobile devices)
Installation, configuration, and maintenance of standard software and specialized applications
Execution of software rollouts, updates, and patches
Collaboration with Product Management, Development, and other specialized departments
Creation of reports, documentation, and knowledge base entries

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Our expectations of you

Education

Completed IT apprenticeship or a comparable qualification

Qualifications

Excellent skills in analyzing and resolving user and system issues
Structured, solution-oriented, and independent way of working
Good technical and organizational understanding
Service-oriented, friendly, and professional demeanor towards users
Clear and effective communication of solutions to clients and colleagues
Ability to handle multiple tasks simultaneously and set priorities with a customer-oriented approach
Fluent in German and English, both written and spoken
Candidates must provide a criminal record certificate (not older than three months)

Experience

2-3 years of professional experience in IT support, Service Desk, or a comparable OSS environment
Ability to work in a team and experience in collaborating within international, multicultural teams

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What we offer

Wide range of activities, tasks, and projects
Vouchers (Birthday voucher, Wedding and Newborn surprise)
Edenred Card (valid at over 16,000 restaurants, hotels, and gas stations in Germany)
Fishing for Friends Program - Our Employee Referral Program
Opportunity for professional development and career advancement
Friendly and international working environment
Company-sponsored events