Job
- Level
- Experienced
- Job Field
- IT, Support, Security
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Minden
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will assist customers in modernizing their control systems and analyze technical issues in ABB Ability System 800xA and Symphony Plus. You will also closely collaborate with product teams to develop solutions.
Job Technologies
Your role in the team
- In this role, you will focus on ABB's Process Automation System vision and support industries and customers in modernizing their distributed control systems, including ABB Ability System 800xA, Symphony Plus and ABB Ability Edgenius.
- You will be part of a globally operating team of specialists that supports ABB's front-end organizations in delivering modular, cyber-secure, and future-ready automation solutions.
- As a Product Specialist, you will collaborate closely with Product Management, R&D, and other subject matter experts to combine technical expertise with a strong focus on customer solutions and the functional development of our products.
- You will be mainly accountable for:
- Support ABB's front-end organizations in using ABB's Automation Systems, with a focus on the DCS systems ABB Ability System 800xA and Symphony Plus, ABB Ability Edgenius, and lifecycle services.
- Diagnose and troubleshoot technical issues, including evaluating problem descriptions, analyzing log files, and performing remote diagnostics in the installed base.
- Collaborate with cross-functional teams, including Product Management, Product Development, and ABB front-end organizations, to address complex technical issues and improve products.
- Build and maintain a technical infrastructure that supports you and the global team in developing and testing solutions, as well as reproducing product issues.
- Build and maintain technical competence in ABB's DCS product portfolio.
- Contribute to competence development for local and global support teams.
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Our expectations of you
Education
- Bachelor's degree in Electrical Engineering, Computer Science, Software Engineering, or a related field.
Qualifications
- Knowledge of ABB DCS products such as ABB Ability System 800xA and Symphony Plus would be beneficial.
- Exposure to cybersecurity solutions, virtualization, and edge/cloud technologies.
- High level of self-motivation, curiosity, and a strong willingness to learn about new technologies.
- Ability to demonstrate ownership, apply a problem-solving and solution-oriented mindset, and communicate effectively.
- Negotiation-level English and fluent German, both written and spoken.
- Willingness to travel up to 5%.
Experience
- Experience in process automation, industrial communication (OPC, PROFIBUS, PROFINET, Modbus TCP) is required.
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What we offer
- This position reports to: Technical Support Manager.
- The model for the role is: hybrid.
- Benefits include a canteen, Employee Assistance Program, flexible work practices, and an Employee Share Acquisition Plan.
- Please note: in the case of equal suitability, people with severe disabilities and their equivalents are given preference.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
ABB
As a leading technology company in the fields of power grids, electrification products, industrial automation and robotics, ABB provides solutions that make our customers' operations more efficient, reliable and sustainable. Our products and services are used in energy, industry and transportation applications around the world.
Description
- Language
- English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
Technical Support Engineer
- Location
- Minden
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
