Job
- Level
- Experienced
- Location
- Holzwickede
- Working Model
- Hybrid, Onsite
- Job Field
- IT, System
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you manage the operational processes of our bidding software, handle incident management, coordinate support requests, and assist in testing and changes. You document processes and collaborate closely with Product Owners and development teams.
Job Technologies
Your role in the team
- Ensuring and professionalizing the operational management of our tendering software.
- Management and tracking of incidents and service requests.
- Coordination of operational support topics with the departments, IT, and external service providers.
- Monitoring and supervision of defined operational processes.
- Support in the analysis and tracking of error patterns.
- Ensuring transparent ticket and escalation processes.
- Coordination of operational activities within the scope of deployments and changes.
- Support with testing, acceptance, and releases.
- Documentation of changes and operational procedures.
- Close collaboration with the Product Owner and development teams.
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Our expectations of you
Education
- Successfully completed training in the IT field, a degree with an IT focus, or a comparable qualification.
Qualifications
- Understanding of operational, support, and incident processes.
- Structured and solution-oriented way of working.
- Basic technical understanding of web applications and interfaces.
- High degree of self-responsibility and organizational skills.
- Strong communication skills and ability to work in a team.
- Analytical thinking and structured working approach.
- Excellent spoken and written English skills.
Experience
- Several years of practical experience in Application Management, IT Operations, IT Support, or a comparable environment.
- Experience with ticket and project management tools (e.g., Jira, ServiceNow) is advantageous.
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What we offer
- The security of a globally operating company with a sustainable growth strategy.
- Permanent employment contract and 30 days of vacation.
- Company-wide policy on remote work.
- Attractive offers through access to the Corporate Benefits portal.
- Bicycle leasing via BusinessBike.
- Flat hierarchies and unbureaucratic structures.
- Job-related, needs-based professional development and training.
- A respectful and appreciative work environment where equal opportunities are prioritized.
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Benefits
Higher Take-Home Pay
Work-Life-Integration
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
Sonepar Deutschland GmbH
Sonepar Germany is the market leader in German electrical wholesale and distributes electrical goods from leading national and international suppliers to customers in the trades, commerce and industry.
Description
- Company Size
- 250+ Employees
- Founding Year
- 1969
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Electronics, Automatization, Trade
Application Owner Service & Support
- Location
- Holzwickede
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
