Level: Experienced

Job Field: IT, Project, System

Employment Type: Full Time

Contract Type: Permanent employment

Location: Bremen

Working Model: Hybrid, Onsite

Job Summary

In this role, you will manage and monitor IT service providers, coordinate infrastructure with external partners, and ensure SLA and KPI compliance through regular performance reviews and escalation management.

Job Technologies

Your role in the team

Central management and monitoring of all IT service providers.
Management of IT infrastructure through coordination and collaboration with external service providers, ensuring compliance with established processes and standards.
Ensuring compliance with SLAs, KPIs, and contractual obligations.
Consulting and support in the collection, coordination, and detailing of IT-technical requirements of the locations.
Regular performance reviews and escalation management in case of deviations.
Review and evaluation of offers from external IT service providers regarding conditions, quality, and strategic fit.
Support in the further development of IT standards and processes.

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Our expectations of you

Education

Training or studies in the IT field (e.g., Business Informatics, Computer Science, IT System Electronics, IT Specialist) or a comparable qualification.

Qualifications

Solid knowledge of IT service management frameworks (ITIL v4 preferred).
Knowledge of cloud services and modern infrastructure architectures is desirable.
Proficient in MS Office 365 (especially Excel, Teams, SharePoint).
Strong communication, motivation, and persuasion skills.
Strong team spirit and ability to collaborate constructively with internal and external stakeholders.

Experience

At least 3-5 years of professional experience in IT service management or vendor management.
Experience in project management is desirable (PMP, PRINCE2 or similar).
Experience with ticketing systems and ITSM platforms.

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