Job
In this role, you develop user-oriented IT solutions, support colleagues with IT devices and MS365 applications, and are responsible for service processes and documentation within IT operations.
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Job technologies
Your role in the team
- You drive innovative technologies forward and ensure that our IT services run smoothly.
- You work closely with internal clients, understand their needs, and find pragmatic, user-oriented solutions related to IT end devices.
- You can expect a mix of operational service work and exciting IT projects where you can contribute and implement your own ideas.
- Together, we work on delivering an excellent IT service experience for our employees.
- As a Junior Professional (all genders) in IT Service, you support our IT Operations department and thus contribute to smooth, modern, and service-oriented IT operations.
- You assist our users – on-site or remotely via our service tool – with all questions related to IT end devices and standard applications (e.g., Windows, MS Office/Teams/Outlook, browsers, drive permissions) and help users to operate more efficiently and securely.
- Training new employees on the IT infrastructure is also part of your responsibilities. Additionally, you maintain ongoing communication with external IT service providers regarding hardware procurement.
- Furthermore, you install, configure, and maintain Windows clients, notebooks, multifunction devices, and mobile devices, and support the planning, procurement, configuration, and deployment of new devices throughout the entire device lifecycle management.
- In M365 support, you primarily assist our users with: Exchange (mailboxes, distribution lists) as well as MS Teams (permissions, client issues).
- Rights management and support for centralized file storage: Fileserver (checking access rights for Company & Project Files) as well as the setup of Multi-Factor Authentication (MFA).
- A comprehensible ticket documentation, maintaining internal guides, and contributing to our knowledge database are central components of your daily routine.
- You contribute to the further development of our IT service tools, such as the O365/Power Apps environment, support our internal digitization and IT projects, and actively assist with our IT service processes for the entire organization to continuously optimize our support concepts.
Our expectations of you
Education
- A successfully completed degree in (Business) Informatics, in the IT or engineering field, a successfully completed vocational training as an IT specialist in system integration, or a comparable qualification.
Qualifications
- Good understanding of the areas of Client, M365, and Mobile Device Management.
- High customer and service orientation, with a pronounced agile, independent, structured, and professional working style.
- Open, team-oriented, empathetic personality, strong solution orientation and reliability, combined with a pragmatic hands-on mentality.
- Excellent communication and presentation skills in German and English - both in a technical context and in interactions with business stakeholders.
Experience
- Initial professional experience in Onsite IT Support within a modern service company, a technology-oriented consultancy, or in the Tech/IT environment.
What we offer
- Flexible models such as remote work, flexible working hours, or sabbaticals provide individual flexibility—tailored to personal life phases and needs.
- Employees can benefit from discounted terms on VW leasing.
- Employees benefit from price advantages through corporate benefits, employee discounts on Porsche Lifestyle products, and services such as parcel stations.
- We promote sustainable mobility with discounted Germany tickets, bicycle leasing, and comprehensive charging infrastructure for electric vehicles at our locations.
- Employees can expect a diverse, subsidized catering offering with fresh, seasonal, and regional dishes, modern cafeterias, and sustainable ToGo options.
- We focus on holistic health prevention—with check-ups, vaccinations, ergonomic consulting, digital tools, and comprehensive support through occupational health management.
- A variety of programs support the reconciliation of work and family life—including childcare, holiday programs, parent networks, and a family service. Additionally, Porsche offers opportunities for social engagement.
Benefits
Work-Life-Integration
Higher take-home pay
Health, fitness & fun
Food & drink
Topics you will work on
Job locations
About your employer
Dr.-Ing. h.c. F. Porsche AG, usually shortened to Porsche AG, is a German automobile manufacturer specializing in high-performance sports cars, SUVs and sedans.
- Established Company
- Onsite, Hybrid
- Vehicle Manufacturing, Supplier · Industry, Production
Employer reviews
- Working conditions
- 4.4
- Career growth
- 4.0
- Team culture
- 3.7
- Engineering
- 3.0
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